Sales Manager

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Active - Regular full-time Leighton, Leighton, AL, US

3 days ago Requisition

General Summary

The Sales Manager I is an energetic, accountable, knowledgeable servant leader who has the proven ability to nurture relationships and promote sales growth. The Sales Manager I works to develop their team members and provide leadership towards success in line with the bank’s vision, mission, and values. The Sales Manager I is responsible for holding their team members accountable for delivering an exceptional customer experience, sales growth achievement, and sales office policies and procedures.

The Sales Manager I fosters the development of long-lasting profitable relationships throughout every customer interaction, contributing to the bank’s Strategic Plan.

Essential Functions

This position requires flexible hours to include some rotating Saturday’s; typically manages an 8am to 5pm office.

Customer Relationship Development

• Knowledge of principles and methods for showing, promoting, and selling and servicing products or services. This includes product demonstration and sales techniques.
• Leads consistent focus on delivering an exceptional customer experience to new and existing customers by demonstrating Raving Fans behaviors and use of the Winning Play. The Sales Manager I is required to manage all aspects of the customer relationship.
• Actively listens for opportunities to cross-sell additional products and services to achieve Sales and Service goals.
• Resolves customer complaints regarding sales and service
• Partners with the Sales Office team and the Sales Officers to achieve sales and service attainments, and deposit and loan growth attainment
• Leads team to meet sales referral goals
• Partners with Area Sales Leader to establish sales and service objectives by forecasting and developing sales and service goals
• Analyzes business results and creates action plans to achieve sales and service goals

Team Relationship Development

• Identifies the development needs of others and coaches, mentors, and helps others improve their

knowledge and skills

• Conducts one-on-one meetings with each team member to help create and execute his/her Individual Development Plan (IDP)
• Consults with Area Sales Leader, Team Member Care, and Human Resources with promotional

opportunities, transfer requests, hiring, performance correction notices, and termination decisions

for assigned staff

• Conducts and schedules cross-training opportunities for team members
• Leads team meetings to communicate policies and procedures; products and services; goals and

attainments; and other essential information with assigned staff

• Createsan environment of open, honest, and forthright communication
• Responsible for implementing and acting on feedback gathered from team member surveys

Branch Operations

• Serves as a good steward of all controllable expenses that are entrusted
• Ensures adherence to policies and procedures
• Collaborates with the Head Tellerto ensure all policies and procedures are being followed
• Manages the EIM process
• Supervises day-to-day operations of the Sales Office
• Reviews safe deposit box contracts and ensures accuracy of records
• Opens and services deposit accounts, including but not limited to:
  • Answers customer inquiries and resolve issues
  • Accepts stop payments
  • Orders checks and deposit slips
  • Completes onboarding process, including, thank you notes and follow up phone calls within allotted time
  • Accepts and processes wire transfer requests
  • Assists in collection of cash items
  • Completes Synapsys events
• Approves overdraft privileges for consumer and commercial accounts according to bank guidelines
• Ensures the visual standards of the facility
• Collaborates with the Sales Officer(s) to remotely support the loan flow and deliver an exceptional customer experience
• Assists the Sales Officer(s) as needed. Required knowledge and skills may vary by Sales Office.

Compliance

• Ensures all regulatory requirements, bank policies and procedures are followed while servicing new and existing customer accounts
• Resolves deposit ticklers, safe…