Field Service Technician- Mercedes, Vance, AL

Field Service Technician
- Mercedes, Vance, AL

vision insurance, paid time off, paid holidays, 401(k)

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, parts ordering and ongoing maintenance. The role requires excellent technical and interpersonal skills due to frequent customer interactions and electric lift truck operator exposure.

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operational.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades.
• Provide on‑call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support.
• Troubleshoot and maintain high‑pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high‑pressure gas and fueling systems.
• Communicate with customer personnel and hydrogen suppliers regarding aftermarket support.
• Provide regular feedback to regional service representatives on fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation: incident reports, service logs, inventory maintenance, and site/system documentation.
• Enforce safety procedures in the field or at customer sites.
• Travel as required for business needs; drive safely and adhere to all traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct mechanical and electrical troubleshooting experience.
• Formal training and education may be considered in lieu of direct experience.
• Valid driver’s license with a clean driving record and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds unassisted on a regular basis.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude required.
• Computer and software skills (Word, PowerPoint, Excel, Outlook) as applicable to the position.
• Dynamic interpersonal skills and effective communication with diverse audiences at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

Pay Rate: $24.50 - $28.50

Status:
Non-Exempt (hourly)

Department:
Field Service

We offer a robust total rewards package at Plug, and a brief summary is below:

• Health, Dental & Vision Insurance (eligibility starting from the first day of hire)
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off
• Paid Holidays
• Lifestyle Reimbursement Program
• Education Assistance
• Global access to mental health support and counseling professionals
• Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.