Case Manager - Special Programs

Description

The primary purpose of this position is to support the Department of Rental Assistance with the case management of program participants in special programs. The incumbent maintains a caseload and is responsible for the programmatic and administrative functions associated with the participants' eligibility in the Authority's housing assistance programs, which may vary according to program regulations. Additionally, the incumbent processes annual reexaminations, interim changes, moves, and rent increases for housing assistance for the following programs: HUD‑VASH, SRO, Foster Youth to Independence, Portability, project-based voucher associated participants, and other special programs.

All activities must support the Housing Authority of the Birmingham District's ("HABD" or "Agency") mission, strategic goals, and objectives.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

• Receives and reviews applications from applicants (assists when necessary); interviews applicants; investigates and verifies information received and determines housing eligibility based on income and family composition.
• Calculates annual income, determines initial and continued eligibility and calculates tenant rents and total payments according to related regulations; determines income allowances and deductions, and provides tenants with relevant documentation.
• Calculates Housing Assistance Payment ("HAP") amounts, tenant rents, and utility reimbursements.
• Processes Rent Increase Requests.
• Interviews participants for recertifications following housing program regulations; explains housing program obligations; verifies the information provided on reexamination or recertification forms, and determines continued eligibility of participants.
• Analyzes Enterprise Income Verification (EIV) reports and compares EIV information with documents provided by participants to determine reporting discrepancies. Addresses or escalates discrepancies as required.
• Contacts landlord to determine contract rent; negotiate lease agreements; reconcile monthly HAP and utility assistance payments.
• Conducts briefings for new admissions, moves, and port-ins; assists with workshops and training.
• Counsels participants on housing program obligations. Provides referrals and crisis intervention as needed.
• Establishes and maintains relationships with external service providers to coordinate counseling and services.
• Conducts community outreach and education to engage property owners about special programs.
• Issues Housing Choice Vouchers to individuals and families requesting to move, exercise portability options or require a smaller or larger unit.
• Accepts requests for tenancy approval and conducts rent reasonableness and affordability determinations. Documents process as required.
• Assists with rent negotiations when requested by the participant.
• Coordinates with landlords to obtain and provide documents, including leases, HAP contracts, and affordability notifications.
• Initiates and executes HAP contracts.
• Initiates termination of assistance of individuals and families for non‑compliance, non‑performance, or other grounds in conformance with established HABD policies and procedures.
• Maintains participant and landlord files and documents historical records within required compliance.
• Completes annual recertifications of participants in conformance with HABD policies.
• Establishes and maintains filing system and clerical procedures for applications and moves; enters and retrieves data from the system, ensuring accuracy and completeness of the information.
• Pulls files and schedule appointments for reexaminations; makes revisions, calculates rent adjustments, and notifies participants and landlords in writing of changes.
• Generates and mails correspondence or notices to landlords and participants for appointments, changes in rent, termination of assistance, or other reasons.
• Assists with the monthly processing of checks payable to owners and participants; prepares and balances individual data sheets to…