Parts & Service Coordinator

Quincy is everywhere. Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It’s essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.

Your mission as a Parts and Service Coordinator is provide support to the service team, for all shop and field service repairs of compressed air equipment and provide regular updates to the Operations Team and customers. You will work with the Operations Team to coordinate the activities of the Service Department. You will be information liaison between the Dispatcher, Service Manager, Service Technicians, Parts Specialist, and customers.

You will report to the Regional Operations Manager.

• You will support incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• You will provide regular updates to customers regarding parts and service that is in process.
• You will provide price quotations for service jobs to customers.
• You will back-up the Dispatcher when necessary. Including but not limited to (editing as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
• You will review and maintain labor records for Service Technicians.
• You will place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• You will complete administrative requirements for element return function.
• You will report completed service jobs and/or problem areas on a daily basis to the Operations Manager.
• You will type estimates of repair, service agreements, letters, memos, etc.
• You will maintain service files, including service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• You will prepare outgoing mail and overnight mail packages.
• You will coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• You will coordinate the installation of new compressed air equipment with Sales when necessary.
• You will receive inbound deliveries and prepare & stage outbound shipments
• You will run open order reports daily
• You will Stage Service Orders in our warehouse for easy identification and pick-up
• You will complete update our operations systems daily with parts and service updates
• You will complete Cycle Counts regularly and make systematic adjustments when necessary
• You will complete weekly review of tech van stock movement
• You will create return POs to vendors
• You will create claims to vendors
• You will contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
• You will perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

• a High School diploma or equivalent (required) or Associate's degree in relevant field.
• You have service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• You have customer service experience.
• You know Microsoft Word and Excel, and experience with SAP (preferred).
• You can move about the facility (standing, walking) and customer sites, varying by location.
• Able to lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• Frequently exposed to work conditions in extreme temperatures and/or loud environments.
• You can occasionally work in elevated areas and frequently a forklift.
• You can work in a mostly-office environment with some warehouse or workshop environment, and possible customer site visits in the field. You may be exposed to a field service environment at customers’ jobsites.
• You can work overtime and weekends as needed.