General Manager

General Manager

Title Max
• Alabaster, AL

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation.

While you’re pouring into your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

• Paid on-the-job training and comprehensive new hire program.
• Access to learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance choices with telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) retirement plan with company match.
• Company‑Sponsored Life and AD&D insurance.
• Basic and enhanced voluntary benefits for dental, vision, disability, supplemental life, and more.
• Free access to mental health resources, life coaching, and more.
• Access to discount marketplace with nationwide and local retailers.
• Paid time off that grows with you, starting with 12 days in your first year.
• Business‑casual dress code, including jeans and sneakers.
• Benefits subject to change; consult governing plan documents.

• Manage overall store performance by meeting or exceeding company standards.
• Coach, lead, and develop all team members to build new business and increase store growth.
• Lead local marketing strategies and partnership opportunities.
• Examine, evaluate, and process loan/pawn applications.
• Enforce quality standards, procedures, and compliance with local and state laws.
• Supervise office security, cash management, and loss prevention.
• Conduct opening and closing procedures and train keyholder duties.
• Participate in selection, review, hiring, and retention of employees.
• Develop work schedules based on budget and store needs.
• Handle complex customer situations with integrity.
• Maintain store appearance and oversee marketing material display.
• Work efficiently in a fast‑paced environment and handle multiple tasks.
• Maintain a full‑time attendance schedule; including weekends.
• Work hours subject to change by brand; discuss with recruiter.

• A high school diploma or equivalent.
• Minimum two years’ experience in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Physical ability to stand, move 25 lbs, and operate mechanical controls.

• Associate’s degree or higher.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands…