General Manager

JOB RESPONSIBILITIES (including but not limited to):

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi‑weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day‑to‑day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill‑in as needed by leading from‑the‑front
• Ensure high levels of customer satisfaction through excellent hospitality