Assistant Manager

Job Title

Assistant Manager

The Assistant Manager is responsible for assisting and consulting the Store Manager on overall operations and administrative duties, determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in the store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting merchandise in stores.

The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

• Assist the Store Manager in controlling the assets of the store.
• Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties and receive training in the Store Manager’s responsibilities.
• Deliver extraordinary customer service highlighted in the customer service manual, including assisting customers as they enter the store and during peak periods.
• Promote and sell services and merchandise provided by the store.
• Practice and uphold all store policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring accuracy and effectiveness of internal control procedures and inform management or appropriate officials of potential fraud risk.

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview, train, plan, assign, direct work, and resolve problems with employees.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.