Product Support Sales Rep - Earthmoving

Position Summary

Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price-sensitive market is necessary.

The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

• Maximize parts and service sales in assigned territory
• Assist with the sale of new equipment
• Sell Customer Value Agreements and various maintenance programs
• Maintain accurate customer data records
• Assist in collection of past due invoices
• Monitor and report product performance and competitive activity
• Provide liaison support between customer, TTCo, and our vendors
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on status of repairs
• Negotiate mutually agreeable settlements on customer complaints
• Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

• Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating you can get along with customers, clients, vendors, coworkers, and management.
• Proper and regular attendance required

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve

Education:

High school diploma or equivalent (College degree preferred)

Experience:

Previous experience in parts or service operations and a working knowledge of the earthmoving industry is preferred. Experience using personal computers and basic typing skills are required. Candidates must possess the ability to quickly acquire the following required Skills and Competencies.

Skills and

Competencies:

• Customer acquisition skills
• Advanced sales execution skills
• Relationship building and customer retention skills
• Problem resolution skills
• Basic mechanical and parts identification skills
• Written communication skills
• Basic computing skills including Microsoft Office

Job Training:

• Area specific parts and service training
• TTCo and Caterpillar computer programs
• OSHA required training
• Compliance training

Working Conditions:

Work is normally performed in a customer or company shop or office environment. Limited exposure to physical risk and all weather conditions is associated with this position. Driving for extended periods of time and standing on hard surfaces for extended periods of time is often required.

Physical Requirements:

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting items up to 100 lbs.
• Climbing on equipment
• Driving (day and night)

Job Hazards:

• Strains due to lifting
• Hand injuries
• Driving related hazards
• Equipment movement
• Slips, trips, falls
• Overexertion due to stress and fatigue

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Microsoft Office (required)

Computer (required)

Written Communication (required)

Parts Identification (required)

Mechanical (required)

Problem Solving (required)

Relationship Building (required)

Selling (required)

Customer Service (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.