Relationship Banker II - Alabaster Kent Stone Way Branch

Overview

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers opportunities for growth, development, and upward mobility for candidates with retail or sales experience.

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings to make banking easier.
• Provides a consistent optimal customer experience, including greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are identified.
• Follows bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; as a member of the branch team, ensures sound banking practices and manages, identifies, and reports operational risks.

This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty pounds

• Bachelor’s degree
• Life Insurance License
• One year of cash-handling, banking, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Excellent relationship-building skills
• Strong communication and customer focus

Full time

Pay ranges are job specific and are provided as a point-of-market reference. Other factors that impact pay include experience, skills, knowledge, contribution, location, and performance. The target information below reflects market ranges for the position location and level.

Job Range Target:

Minimum: 46,120.20 USD

Median: 55,160.00 USD

Incentive Pay Plans:

This role is eligible to participate in a commission incentive plan with potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible and comprehensive, including Paid Vacation/Sick Time, 401K with Company Match, Medical, Dental and Vision Benefits, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits and plans may be changed at any time.

Alabaster, Alabama

Equal Opportunity Employer including Disabled and Veterans. Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting.