Family Services Specialist

Family Services Specialist -

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Requisition No: 878830 Agency:
Children and Families

Working Title:

FAMILY SERVICES SPECIALIST -  Pay Plan:
Career Service Position Number:  Salary: AGENCY TO UPDATE Posting Closing Date: 07/03/2026 Total Compensation Estimator Tool Driver's License:
Required

Education:

Bachelor's degree Family Services Specialist Department of Children and Families Central Region Programs Office Open Internal Circuit 10 - Polk, Hardee and Highlands Co. Current employees will be compensated in accordance with the DCF salary policy.

How you will make an impact:
Children in crisis need quick action from strong, compassionate individuals dedicated to ensuring their safety. We are seeking a highly motivated and energetic certified child protection specialist to work with the Child Protective Investigations/Family Safety program, Department of Children and Families. If the typical 9-to-5 job is not for you, and you have a desire to help children and work with families in crisis, then consider a career with the Florida Department of Children and Families.

We are looking for people who are detail oriented, possess good decision-making skills, and are able to thrive in a high-pressure, fast-paced environment. When all seconds count, your career decision may be the critical difference in the life of a child.

Duties and Responsibilities:

• Work under the supervision of the circuit specific Operations and Management Consultant to service the entire circuit assigned.
• Assist and create high-quality data tracking, reporting and special request for Program Administrators, CPI Supervisors and regional management.
• Assists in circuit wide monthly performance reviews, improvement plans and ongoing projects.
• Prepares, analyzes, and reviews data and special project assignments at the discretion of the assigned circuit OMC and regional management.
• Assist in CPI certification/certification tracking, monitoring and overall successful completion of all CPI staff certification status as outlined by the statewide certifying agency.
• Responsible for data analysis, tracking and reporting outcomes and the provision of technical assistance and consultation to front line staff, supervisors, and managers.
• Able to provide training and technical assistance as needed to all levels of protective investigations staff and ensures compliance with the processes and procedures.
• Has the ability to identify trends and patterns in investigative work and to determine areas of improvement, identify root causes of problems and develop countermeasures to implement to include creating written documentation and planning.
• Provides advice and assistance to the Child Protective Investigations Supervisor and Program Administrator in the planning, implementation, and evaluation of existing operations, systems, and procedures.
• Assists the OMC in analyzing and designing documents to implement internal reporting systems and procedures for Investigations.
• Analyzes operational and administrative systems throughout Investigations and develops integrated reports used to evaluate operational effectiveness and efficiency.
• Has the ability to identify and coordinate trainings to address areas where individual and/or unit performance improvement is required.
• Partner with PA's, Supervisors and CPIs who are struggling with maintaining performance (i.e. PIPs).
• Provides Supervisory 1:1 training on documentation of personnel issues/disciplinary actions.
• Prepares, analyzes, and reviews data at the request of the OMC and regional management.
• Reviews administrative policies, procedures, guidelines and related directives to be implemented; evaluates impact on operations; identifies potential problems; recommends appropriate action.
• Manages all services delivery within the assigned service centers.
• Attends staffing to observes and manages service provider delivery to the Investigative staff to include forms, documentation, tracking and utilization.
• Ensuring all services meet the needs of the families we serve and are accessible to the Investigative staff.
• Attends, tracks and ensures quality staffing, such as case transfers, MDT's, Institutional and special service provider/program staffing across the circuit assigned. This includes tracking logs, attendance and monitoring of plans to improve, enhance or expand current or new services.
• Provides initial and ongoing technical support for new staff. Also provides special training as required by PA or CPIS (includes 1:1, and group training on specific issues).
• Performs other duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of family safety and preservation.
• Knowledge of theories and practice of child protection, counseling, social work, investigations and family assessments.
• Knowledge of methods of compiling, organizing and analyzing data.
• Skill in child protection, counseling,…