Program Coordinator- Oakland, CA

Program Coordinator provides operational, administrative, and customer support to ensure effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations.

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring resources for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.
• Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy.
• Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers.
• Work with Compliance team to ensure caregivers are compliant with all regulatory, licensing, and agency standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available when needed.
• Generate, prepare, and distribute reports for internal teams and client review.
• Assist with creating confirmation letters, client-facing communications, and process documentation.
• Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution.
• Communicate clearly and consistently with all stakeholders to ensure smooth service delivery.
• Provide backup coverage for colleagues to ensure uninterrupted client and caregiver support.
• Represent Cross Country Healthcare with professionalism and integrity in all interactions.
• May be required to attend offsite job fairs and community events as needed.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.
• Other duties as assigned.

• Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual in Spanish required.
• Strong problem‑solving and relationship‑building abilities.

High School Diploma or equivalent required;
Some college preferred.

Competitive compensation, benefits, and wellness program, including Medical, Dental, Vision, Life, Disability, and Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. Wellness options via Burnalong with online classes and local gym access.

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided directly to you for use during employment.

Cross Country is an Equal Opportunity Employer (EOE) – Veteran/Disability.