Business System Specialist in Alameda, California

Business Systems Specialist I

Insight Global Consulting is seeking a Business Systems Specialist I to support a large-scale utility client's Asset Knowledge Management (AKM) and electric mapping initiatives. This individual will play a key role in supporting process improvement, documentation development, and program coordination across As-Built and Request for Work workflows. This candidate will partner closely with process leads and stakeholders to ensure workflows are clearly documented, trackers are maintained, and issues are proactively managed.

Responsibilities include supporting technical documentation, coordinating meetings and communications, updating reporting inputs, and assisting with training and process improvement initiatives. The ideal candidate thrives in a fast-paced, highly regulated environment and is comfortable managing multiple work streams while driving organization, clarity, and consistency across program activities. This is a highly collaborative role offering exposure to enterprise-scale process transformation, documentation governance, and operational improvement efforts within a critical infrastructure environment.

Day-to-Day:

• Support As-Built and Request for Work programs through documentation, coordination, and reporting
• Maintain and update trackers including status, priorities, action items, dependencies, and issues
• Coordinate recurring and ad hoc meetings (agendas, notes, action tracking, follow-ups)
• Assist with issue tracking, resolution follow-up, and stakeholder communication
• Provide documentation support including process materials, reference guides, and job aids
• Support EDRS communication workflows and document approval processes
• Track documentation through drafting, review, approval, and publication stages
• Assist with publishing and maintaining controlled documentation in systems like My Catalog/Share Point
• Provide reporting inputs including status updates, progress summaries, and KPI tracking
• Support training program updates, materials, and coordination as needed
• Help ensure processes are standardized, documented, and aligned with program requirements