Service Operations Representative
Job in
Alameda, Alameda County, California, 94501, USA
Listed on 2026-08-06
Listing for:
Sunstall Inc.
Full Time
position Listed on 2026-08-06
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
The Service Operations Representativeistheliaisonbetweenthecustomerandourcoreserviceorganizationresponsibleforproblemsolvingandorganizationofour Preventive Maintenance Agreements (PMA’s) andcoreserviceworkordertransactions.
Responsibilities Preventive Maintenance Agreements- Coordinatefirsttimepreventivemaintenancevisits
- Contactcustomerstoestablishpermissibledatesforinitialsitevisits
- Coordinateschedulingwithassignedtechnicians
- Confirmbookingdetailsincludingnumberofvisits,scopeofwork,equipment lists,andbillinginformation
- Identifyanddocumentsiterequirementssuchassecurityprotocols,checkinprocedures,access requirements,keys,andbadging
- SupportleadtechniciansinvalidatingequipmentinformationincludingIDs,modelandserialnumbers,andfilterspecifications
- EntervalidatedinformationintoPMAestimatesforsubmissiontothePMA
- Proactivelycontactcustomers
30to60dayspriortoPMArenewaldates - Discusspricingescalationsandpotentialagreementmodifications
- SecurerenewalpurchaseordersorauthorizationsandroutetothePMACoordinator
- EngagecustomersregardingPMAcancellations,identifyrootcauses,andexploreretentionopportunities
- Communicatecancellationsandretentionoutcomestofieldandsalesleadership
- Assistindevelopingandexecutingcustomercarecalltemplatesforperiodiccheck-insorsitevisits
- Documentcustomerfeedbackandservicenotesinthesoftwaresystem
- Communicatecustomerconcerns,issues,orpositivefeedbacktoappropriatefield,operations,andsalesteams
- MaintainaccuracyandcompletenessofPMArecordsinthesystem
- Coordinatewithtechnicians,customers,andthePMACoordinatortoresolvemissingorincompletedata.
- Previousexperienceinasimilarrole,preferablywithintheHVAC,mechanical,construction,orserviceindustry.
- Strongorganizationalskillswithattentiontodetail.
- Abilitytomanagemultipletasksandprioritizeeffectively.
- Excellentcommunicationandinterpersonalskills.
- Proficiency in Microsoft Office Suiteandabilitytolearnservicemanagementsystems .
- Understandingofservicecontractmanagement,customer service,andprocessimprovement.
- Highschooldiplomaorequivalentrequired.
- Associatedegreeorrelatedcourseworkinbusiness,administration,orarelatedfieldpreferred.
United Mechanicalisan Equal Opportunity Employerandembracesdiversityinouremployeepopulation .Weprovideequalopportunitytoallqualifiedapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexual orientation,gender identity,national origin,age,disability,protectedveteranstatus,specialdisabledveteran,marital status,pregnancy,genetic information,oranyotherlegallyprotectedstatus.
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