Key Account Management Director; E-Commerce NORTAM

Key Account Management Director (E-Commerce) NORTAM

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Salary range $190k-$200k

YOUR ROLE

In this role you will be responsible for leading CEVA’s eCommerce strategy and operations across the region, driving profitable growth through omnichannel logistics solutions and best-in‑class customer experience. You will define and execute the eCommerce roadmap across fulfilment, last mile, returns, marketplace enablement, and digital integration capabilities, ensuring alignment between commercial priorities, operational execution, and financial performance. This role requires close collaboration with cross‑functional teams to scale customer solutions, improve service levels, optimise unit economics, and strengthen CEVA’s position as a trusted eCommerce and omnichannel logistics partner.

WHAT ARE YOU GOING TO DO?

• Define and lead the regional eCommerce strategy, aligning commercial, operational, and technology priorities to support profitable growth across D2C, B2B, B2C, and marketplace channels.
• Own the eCommerce roadmap, including fulfilment, last mile, returns, cross‑border capabilities, and digital integration, ensuring scalable and customer‑centric solutions.
• Lead cross‑functional alignment across business development, operations, IT, engineering, and finance to ensure successful implementation and continuous improvement of eCommerce solutions.
• Build trusted relationships with internal and external senior stakeholders, acting as the executive lead for strategic eCommerce initiatives and customer engagements.
• Provide regular business reviews, strategic updates, and performance insights to senior leadership, ensuring visibility on growth, service, and operational priorities.

Customer Experience & Operational Excellence

• Drive operational excellence across eCommerce fulfilment, transportation, returns, and post‑purchase processes to deliver a consistent and high‑quality customer experience.
• Establish performance metrics and service standards to improve delivery speed, accuracy, scalability, and end‑customer satisfaction across channels and geographies.
• Identify risks, resolve service issues, and escalates critical matters as needed to protect customer performance and support long‑term retention.

Growth & Business Development

• Identify, prioritise, and develop eCommerce growth opportunities across sectors, customers, and channels, translating market needs into scalable logistics solutions.
• Partner with commercial teams to shape value propositions, support strategic pitches, and lead complex solution discussions and negotiations with customers and partners.
• Monitor market trends, competitor activity, customer expectations, and emerging technologies to continuously refine CEVA’s eCommerce offering and go‑to‑market approach.

Financial Performance & Governance

• Own key financial outcomes for the eCommerce portfolio, including revenue growth, margin performance, investment priorities, and operational efficiency.
• Develop business cases, investment proposals, and implementation plans for new capabilities, ensuring sound ROI, execution feasibility, and alignment with strategic priorities.
• Partner with finance, pricing, and operations leaders to balance service, scalability, and profitability while managing…