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Bilingual Hybrid Member Services Specialist
Job in
Alameda, Alameda County, California, 94501, USA
Listed on 2026-07-13
Listing for:
Alameda Alliance
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Alameda Alliance is seeking a dedicated Member Services Representative to handle high-volume inquiries and provide exceptional service. You will respond via calls, emails, chats, and other channels, documenting all interactions and navigating the member portal to empower self-service tools.
The role emphasizes teamwork, accurate documentation, and the ability to de‑escalate and resolve issues while promoting plan benefits and coordination with internal departments.
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