Learning and Development Program Manager ​/ Req 1006937946

Brief Description Brief Description Hybrid

Applicants must be a California resident as of their first day of employment.

Under the general direction of the Manager, Marketing, Communications and Branding, the Learning and Development Program Manager is responsible for designing and developing comprehensive training for the Alliance’s Medicare Advantage Dual Eligible Special Needs Plan (D-SNP) product for internal staff and external providers and stakeholders. The incumbent will foster an environment of education, learning, and development across the enterprise, where team members can acquire the knowledge and skills necessary for understanding and performing tasks effectively, while also facilitating their personal and professional growth.

In addition, the position will collaborate with business units to understand unique curriculum design needs per department and approach the execution with high energy and a positive attitude. The Learning and Development Program Manager is expected to remain current with market/industry trends and the competitive product landscape to ensure the training is implemented in a budget conscience, quality, and timely manner.

The position will work closely with various departments to identify training needs, create engaging content, and may conduct training sessions that align with business objectives. The Learning and Development Program Manager will collaborate with Medicare leadership in the designing and developing phase of training content. Working closely with senior and departmental leadership, the Learning and Development Program Manager will ensure effective performance and compliance with State and Federal regulatory requirements for all Medicare Advantage D-SNP training programs.

Principle responsibilities include:

• Acts as a subject matter expert (SME) in training design and development for the Alliance and Medicare Advantage D-SNP product that is consistent with the vision and mission of the managed care health plan.
• Assists in training and reporting on market research within local, community, State, and Federal levels within the Medicare Advantage industry.
• Leads architectural design of training programs to ensure learning solutions are structured, scalable, and aligned with organizational goals.
  • Ensure all learning solutions align with regulatory requirements (CMS, MOC training, FDR training, HIPAA).
  • Maintain documentation and audit readiness for training programs.
  • Support internal and external audits by providing training records and evidence.
• Configures and optimizes Learning Management System (LMS) administration and development, ensuring training content is organized, accessible, and optimized for learner engagement and performance tracking.
• Supports the conducting of training needs analysis to determine specific training needs for department staff and evaluate effectiveness, especially in the production departments, such as Claims, Appeals & Grievances, Member Services, etc.
• Collaborates with Alliance SMEs to develop and deliver D-SNP training to external provider partners and stakeholders as applicable.
• Partners with the Alliance leadership team to identify, develop, and conduct appropriate curriculum design training programs, including selecting and designing appropriate training artifacts.
  • Collaborate with SMEs, compliance teams, operations, and IT.
  • Provide guidance and oversight to content developers.
  • Serve as a subject matter expert on learning technologies and design best practices.
• Leads the design and development of interactive eLearning modules using tools such as:
  • Articulate Rise (preferred)
  • Articulate Storyline
  • Adobe Captivate or similar platforms
• Creates engaging learning experiences including:
  • Scenario-based learning
  • Knowledge checks and assessments
  • Click to reveal interactions
  • Audio narration scripts or similar learning experiences
• Ensures all content meets SCORM 1.2/xAPI compliance standards.
• Promotes the train-the-trainer process as it relates to various systems and departments as applicable.
• Performs LMS administration and configuration including:
  • Course setup and curriculum assignment
  • User roles, permissions, and automation…