Care Coordination Program Manager

Under general direction, this role manages the Community Health Work (CHW) programs, including Help Me Grow and Family Support care coordination. This role oversees the CHW services delivery in alignment with CalAIM requirements and the services delivery provided through our care continuum to support young children and families with developmental and behavioral concerns, and preventive care and social support needs.

The Care Coordination Program Manager ensures that there is program alignment with partner care management plan and ensures coordination between Help Me Grow and ECM services; supervising and guiding CHW staff to deliver high quality services.

• Leads CHW service delivery and ensure compliance with CalAIM requirements.
• Develops and refines operational workflows and processes to support effective CHW operations.
• Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards.
• Ensures timely, accurate staff documentation to support billing and reporting requirements.
• Monitors team performance and communicates findings to management; implements improvements to enhance efficiency and service quality; maximizes effectiveness and ensures alignment with department's mission.
• Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development.
• Manages program supervisors by setting expectations, communicating goals, and ensuring quality, timeliness, and policy compliance in daily operations.
• Develops program plans, tools, and trainings to clarify roles and strengthen staff and partner performance.

Knowledge of:

• Strong understanding of CalAIM, Community Health Worker (CHW) Benefit, Medi-Cal managed care operations, and experience developing operational workflows.
• Knowledge of Enhanced Care Management (ECM) and Help Me Grow
• Knowledge of early childhood delivery systems, pediatric preventive care and social determinants of health.
• Knowledge in serving families accessing and navigating health care, developmental and behavioral services.
• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of program management including planning, development, implementation, and evaluation.
• Modern equipment and communication tools used for work functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Ability to manage programs, implement service models, and ensure compliance with contractual and regulatory requirements.
• Excellent communication, facilitation, and partnership-building skills.
• Experience collaborating with managed care plans, community partners, and cross-functional teams
• Ability to use data for program monitoring, quality improvement, and reporting.
• Ability to guide teams through change in a fast environment; leadership, problem-solving and adaptability skills
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for the assigned program.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Ensure the maintenance and retention of complex records, files, reports, and other documents.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Please note:

• We are currently working a hybrid 2 day per week in-office schedule and employees also come to the office to attend meetings and as requested.
• All First 5 employees must live and work in California.
• The salary range for this position is $99,000 to $142,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range.
• We conduct reference and background checks for all potential employees.

About First 5 Alameda County

First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.

Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes…