Domain Delivery Lead

Work Location

Alameda (Onsite role). Should go to Exelixis office – 5 days

We are seeking a seasoned 10+ years of experience in Pharma Commercial Domain Delivery Expert to support end-to-end solution delivery across Commercial Operations, Market Access, and Patient Services. This role acts as a strategic bridge between business stakeholders and technology teams, ensuring domain-led delivery, regulatory compliance, and patient‑centric outcomes across digital and CRM platforms. This role is pivotal in driving Veeva CRM capability‑building, supporting client solutioning, and aligning project delivery with pharmaceutical commercial best practices.

• Commercial Operations, including:
  Field Enablement, Commercial Analytics and Reporting, CRM‑enabled commercial workflows.
• Market Access domain coverage, including:
  Patient Access Programs, 340B Revenue Management, Group Purchasing Organizations (GPO), Support for Specialty Distribution (SD) and Specialty Pharmacy (SP) models.
• Patient CRM / Hub Services, including:
  Benefit Investigation (Eligibility, Deductible, and Out‑of‑Pocket tracking), Copay Card Processing and Patient Onboarding, HIPAA compliance and Consent Management, Income Verification and Prior Authorization, eRx, eFax, Cover My Meds , and Five9 integrations.

• Accountable for overall solution:
  Full accountability for the solution of various products, including their quality and timeliness.
• Team and initiative oversight:
  Orchestrates team execution, ensures delivery quality/readiness, meets timelines.
• Stakeholder communication:
  Provides clear, cadence‑based communications and decision options to leadership and partner teams.
• Scope and Change management:
  Responsible for scope delivery and change control, manage scope changes, assess impact on timelines/capacity, align with PO on trade‑offs to protect outcomes and timelines.
• Resource and work allocation:
  Plans and balances capacity; identifies gaps and mitigates bottlenecks; coordinates onshore/offshore execution and handoffs; optimizes for flow and predictability; translates objectives to a cross‑team delivery plan with milestones and dependencies.
• Client relationship management:
  Primary delivery counterpart (governance, commitments, risk/issue resolution), nurtures client relationships and overall outcome of value creation.
• Backlog management:
  The PO owns prioritization and backlog content; the DDL ensures teams, dependencies, and schedules support the prioritized backlog and maintains flow.
• Cross‑functional communication:
  Keeps PO, engineering, QA, design, and vendors aligned on plans, risks, and dependencies.
• Run governance:
  Risk/issue management, change control, and escalation.
• Release readiness:
  Ensure release readiness and quality gates are met across functions.
• Efficiency Metrics:
  Provide objective delivery metrics (throughput, predictability, burn‑up/flow, defects) and status.
• Continuous improvement:
  Identify systemic impediments; drive process and tooling improvements across the domain.

• Integrated delivery plan.

• Gather, analyse, and document detailed business requirements from stakeholders.
• Translate business needs into functional and non‑functional specifications, user stories, and acceptance criteria.
• Collaborate with technical teams to design and propose technology‑driven solutions.
• Analyse current‑state business and digital processes and drive process optimization.
• Define test strategies and test plans; support functional, integration, regression, and UAT testing.
• Support Product Owners with backlog refinement and delivery alignment.
• Facilitate knowledge transfer, training, and change management initiatives.

• Strong hands‑on experience with Agile/Scrum delivery models.
• Proficiency in JIRA, Aha, and delivery management tools.
• Experience with data visualization and reporting platforms (e.g., Tableau).
• Familiarity with digital experience platforms, CMS, and commercial marketing tools in Life Sciences.

• Strong verbal and written communication skills across emails, meetings, and instant messaging.
• Collaborative mindset with comfort working across delivery, product, engineering, sales, and leadership teams.
• Ability to translate complex pharma domain concepts into clear, actionable insights.
• Analytical, self‑driven, and adaptable in fast‑paced environments.
• Proactive in providing regular updates and owning outcomes.

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