Program Manager - Customer Delivery & Business

About Pow.

Bio

, we’re building a new kind of biomanufacturing platform — continuous fermentation combined with modern AI/ML tools — to dramatically reduce production costs and unlock broader commercial adoption of bio-based products. We’re now entering a major scale-up phase with multiple strategic partners, and we’re looking to build an exceptional commercial team for this category-defining biomanufacturing technology.

Product delivery is core to Pow.

Bio’s reputation and growth. As our customer programs and commercial pipeline expand, we are seeking a Program Manager who owns customer delivery end-to-end while serving as an early commercial gatekeeper.

This role is a force multiplier across customers, internal R&D teams, and the commercial organization. You will translate complex science into clear timelines and business outcomes, ensure programs stay on track in an inherently uncertain R&D environment, and help raise the quality of incoming work. Your goals will be:

• Improve on-time, on-scope delivery
• Increase customer satisfaction and repeat business
• Raise the quality of incoming projects and deals
• Reduce load and distraction on the science team

• Own end-to-end execution of customer R&D programs from kickoff through completion
• Maintain and actively manage timelines, milestones, and deliverables
• Drive internal coordination across scientific, operations, and commercial teams
• Lead all external customer communications, meetings, and status updates
• Anticipate and manage scope changes, risks, and expectations in uncertain R&D work
• Own program documentation and internal record-keeping
• Draft and manage customer agreements, including services agreements and statements of work
• Own invoicing processes and follow-ups related to customer programs

• Own and maintain the CRM system as a super user
• Partner with Sales/BD to manage pipeline hygiene, stage progression, and data integrity
• Generate reports and insights to inform commercial strategy and resourcing decisions

• Manage inbound customer inquiries and early-stage engagement
• Act as a technically credible first point of contact for prospective customers
• Qualify opportunities at the top of the funnel — assessing technical fit, scope, and strategic value
• Serve as a gatekeeper for “good fit for Pow.
  
  Bio” work
• Participate in conferences and industry events to generate interest and relationships
• Support marketing efforts with customer insights, messaging input, and content ideas

• 3+years of program management experience within industrial biology, biomanufacturing, or synthetic biology
• 5+ years of experience working within scientific or technical teams at a biotechnology company
  
  Bachelor’s or Master’s degree in Biotechnology, Microbiology, Biochemical Engineering, or a related field; business training is a plus
• Excellent written and verbal communication skills; comfortable interfacing with scientists, engineers, customers, and executives
• Highly organized, self-directed, and execution-oriented, with a bias toward measurable results
• CRM power user — experience with Pipedrive, Hub Spot, or Salesforce; enthusiasm for using metrics to drive performance

Be part of the team redefining how precision fermentation is scaled globally.

Join a small, high-impact team where your outreach directly drives company growth.

Work with cutting-edge continuous fermentation technology at the intersection of biology, automation, and AI.

Pow.bio offers a competitive salary and benefits package, including:

• Flexible PTO and company-wide holidays
• Health, dental, and vision insurance
• 401(k) plan
• Commuter benefits

Compensation for this role is based on experience, scope, and demonstrated impact. The expected hiring salary for this position is $120,000 - $140,000 base, with eligibility for a performance-based bonus.

Pow.bio is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

Legal authorization to work in the United States is required. We are unable to sponsor visas for this role.