Engineer II - Email Technologies

SUMMARY / JOB PURPOSE

The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end‑user technologies.

• Product Development & Delivery:
  • Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations.
  • Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes.
  • Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues.
  • Engineer, configure, implement, and maintain technology tools and solutions.
• Stakeholder Management & Cross‑Functional
  
  Collaboration:
  
  
  • Work closely with stakeholders to understand their technology needs and deliver solutions.
  • Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high‑performing user technologies and create a positive user experience.
  • Collaborate with cross‑functional teams to implement and validate solutions as needed.
  • Understand and support specialized business use cases of client technologies.
• Operational Excellence, Quality & Compliance:
  • Access and manage systems via administrative consoles with elevated privileges.
  • Create documentation for technical solutions, deployment procedures, and automation scripts.
  • Provide product training to internal support staff on relevant technologies.
• Supervisory Responsibilities: No supervisory responsibilities.

• Education:
  
  High School diploma and 9 years of experience; or Associate’s degree and 7 years of experience; or Bachelor’s degree and 5 years of related experience; or Equivalent combination of education and experience.
• Technical certification may be required.
• Experience:
• Proven experience analyzing and solving complex technical problems on a broad range of technology platforms.
• Experience implementing engineering solutions to client technology issues.
• Familiarity with administrative consoles and elevated system access.
• Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM).
• Experience delivering an exceptional client experience.
• Proven experience providing advanced‑level engineering support.
• Knowledge, Skills and Abilities:
• Proven ability to use engineering practices and principles to resolve technical issues in an IT environment.
• Advanced knowledge of troubleshooting and maintaining client technologies.
• Ability to resolve complex technical issues and contribute to process improvements.
• Ability to work independently and exercise sound judgment.
• Experience with scripting or automation tools to streamline tasks and workflows.
• Experience proactively seeking out areas of improvement and driving solutions.
• Effective communication with cross‑functional teams and end users.
• Ability to document solutions and contribute to knowledge bases.
• Strong knowledge of product‑centric and agile framework models.

Our office is a modern, open‑plan space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace. May require lifting equipment up to 25 lbs. Occasional travel (5–10%).

• Utilize Microsoft Exchange Online, Active Directory, Entra , and Azure Virtual Desktop to troubleshoot user issues and maintain the Exelixis Exchange / Azure environment.
• Utilize Power Shell and Windows automation tools to develop and deploy scripts and automations.

• Substantial experience supporting user issues related to Outlook email functionality (e.g., mail delivery, calendar sync, mailbox access, mailbox permissions).
• Experience working with elevated privileges in M365, MS Exchange Online, Active Directory, Entra , and Azure Virtual Desktop.
• Experience…