Support Executive

Akkodis is seeking a Support Executive for a Contract with a client in Alameda, CA. This role involves troubleshooting hardware/software issues, supporting SaaS and network services, and ensuring efficient resolution of IT requests while maintaining high service standards.

Rate Range: $45/hour to $49/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

Support Executive Job Responsibilities include:

• Provide technical support to end users for Windows, Mac, and mobile devices, resolving hardware and software issues.
• Troubleshoot and manage incidents related to SaaS applications, network services, and enterprise IT systems.
• Respond to IT service requests, ensuring timely resolution and high-quality customer support.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Maintain documentation of support processes, solutions, and IT service activities.
• Monitor system performance and proactively identify opportunities to improve service reliability and efficiency.

Required Qualifications:

• Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• 6-8 years of experience in IT support or helpdesk services.
• Strong experience supporting Windows, Mac, and mobile devices along with troubleshooting SaaS and enterprise applications.
• Knowledge of IT service management practices with strong problem-solving, communication, and customer support skills.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Deep.

Kumar@

Pay Details: $45.00 to $49.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.