Reg IT Support Supervisor - Bay Area

POSITION SUMMARY

The Regional IT Support Supervisor acts as the service delivery manager and primary point of contact for IT matters on the Regional Team. The Regional IT Support Supervisor has the overall responsibility to ensure that technology services are being delivered effectively and efficiently to the region.

The position is responsible for five key functions for the region:

Full-Time | AM |

Shifts:

8:00 AM - 5:30 PM | Days:
Monday - Friday

* May require occasional after-hours support for critical issues and projects

Expected starting wage range is $ - $115,000. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

The ideal candidate for the Regional Support Supervisor role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a strong understanding of what drives operational excellence beyond financial performance. We define operational excellence in 4 key areas:

• Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that reduces the number of adverse events within the programs.
• Workforce Engagement. Having a workforce that is highly engaged translates into the quality of care Telecare is able to provide its clients. Being able maintain low turnover and have staff that stay and grow with the organization are key measures of success.
• Customer Satisfaction. Our customers are important. The VP of Program Operations needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high quality care and fiscal responsibility.
• Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

The individual serving in this role will have a solid line reporting relationship to the function and a dotted line reporting relationship to the Regional VP of Operations. They will be responsible for providing subject matter expertise, professional judgment and functional integrity to the regional team.

It is expected that the majority of this individual's work (75-80%) be focused on supporting Operations regional goals connected to the Four Pillars:
Clinical Quality Excellence, Employee Engagement, Customer Satisfaction, and Financial Security. While the VP of Operations will be responsible driving the implementation of regional priorities, the individual in this role will be expected to partner with the Regional Operations VP to establish the regional priorities.

• Bachelor's degree in computer science, Management Information Systems (MIS), or a related technology field
• Minimum five (5) years' experience working as an IT Support Supervisor
• Experience working directly with leaders from different Departments.
• Ability to troubleshoot multifaceted problems
• Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
• Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
• Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
• Expert troubleshooting of OS, application, and network issues
• Ability to regularly and frequently travel within a geographically defined territory
• Ability to stay…