Director of Warehouse Operations

Overview

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network.

Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results.

Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.

MUST reside near Alameda, CA or Van Nuys, CA

• You’re excited to lead operations for KSS where execution, accountability, and impact truly matter
• You take pride in building clear processes, strong teams, and systems that work
• You’re deeply comfortable with numbers, metrics, and using data to make decisions
• You move with urgency but don’t sacrifice quality, safety, or long-term scalability
• You have high standards and aren’t afraid to challenge assumptions or drive change
• You believe problems should be surfaced early and solved permanently, not patched repeatedly
• You’re known as a clear, direct communicator who earns trust through follow-through
• You operate with an ownership mindset and treat the business like it’s yours
• You enjoy building structure in fast-moving, sometimes ambiguous environments
• You want to be part of a winning team that values results

• Own Operational Excellence
• Own end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery
• Design, implement, and continuously improve scalable operating processes
• Identify bottlenecks and eliminate waste through root-cause analysis and data-driven decision making
• Ensure operational readiness for growth, seasonality, and new sales channels

• Define Metrics and Drive Accountability
• Define and own core operating metrics including cost, throughput, quality, service levels, safety, and speed
• Establish and lead weekly, monthly, and quarterly operating reviews with clear inputs, outputs, and action items
• Set aggressive but achievable goals and hold leaders accountable for results
• Build dashboards and reporting systems that surface issues early, not after the fact

• Lead and Develop High-Performing Team
• Lead, develop, and motivate high-performing operations teams at all levels
• Set clear expectations and performance standards across the organization, drive a culture of accountability
• Coach managers to think independently, own outcomes, and raise the bar for their teams
• Make thoughtful but decisive talent decisions including hiring, development, and exits

• Execute with Speed and Precision
• Operate with urgency while maintaining operational integrity and safety
• Make high-quality decisions quickly using available data
• Balance short-term execution with long-term scalability
• Drive strong cross-functional alignment with sales, finance, and executive leadership

• 8+ years of operations leadership experience, ideally within distribution, logistics, fulfillment, or supply chain environments
• Proven experience operating at scale with real complexity, including multiple SKUs, variable volumes, and tight…