Senior Program Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Alameda, CA, US

15 days ago Requisition

Salary Range: $90,000.00 To $ Annually

POSITION:
Senior Program Manager

DIVISION:
Adult & Family Services

REPORTS TO:

Executive Director

CLASSIFICATION:
Exempt

The Alameda Point Collaborative works to end homelessness by providing housing and services to create communities where formerly homeless families and individuals can flourish.

Since 1999, APC has transformed the former Alameda Naval Air Station into the largest supportive housing community in Alameda County, managing 121 housing units for over 300 residents with permanent housing, supportive services, workforce development, and on‑the‑job training opportunities. APC is a referral‑based agency and partners closely with Alameda County and community providers to serve those with the highest needs.

APC is committed to equity, inclusion, and trauma‑informed care. More than half of APC staff have lived experience with homelessness, and the organization strives to recruit, train, and retain a workforce that reflects the community it serves.

The Senior Program Manager is responsible for the day-to-day management and implementation of resident service programs, ensuring the delivery of high-quality, resident-centered services that support housing stability, self-sufficiency, and overall well-being. This position supervises Program Support Specialists and other assigned program staff, maintains a reduced case management caseload, and ensures programs are implemented in accordance with agency policies, contractual requirements, and best practices.

Working under the direction of the Executive Director, the Senior Program Manager provides operational leadership, staff supervision, program coordination, and quality assurance while fostering a collaborative, trauma-informed, and strengths-based service environment.

• Supervise, coach, mentor, and evaluate Program Support Specialists and other assigned program staff.
• Participate in recruiting, interviewing, hiring, onboarding, and training new employees.
• Conduct regular staff supervision meetings to review performance, case management practices, professional development, and resident outcomes.
• Foster a collaborative, respectful, and accountable team culture.
• Lead program planning, implementation, monitoring, and evaluation to ensure services are delivered effectively, efficiently, and in alignment with organizational goals and funding requirements.
• Develop and implement program improvement strategies using performance data, resident feedback, and quality assurance findings to strengthen service delivery and outcomes.
• Provide day-to-day guidance and support to staff while promoting continuous learning and professional growth.
• Provide feedback to the Executive Director.

• Maintain a reduced caseload of residents requiring intensive case management and supportive services.
• Coordinate with Property Management to address resident needs, support housing stability, and promote successful tenancy.
• Respond to resident crises and provide guidance to staff managing complex situations.
• Utilize trauma-informed, strengths-based, Housing First, and harm reduction approaches when providing services.

• Build and maintain effective working relationships with community partners, service providers, and referral agencies to support resident services.
• Engage residents to gather feedback, identify community needs, and collaborate with resident leaders and community partners to plan, implement, and evaluate…