Member Experience Associate; Sales

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays. Paid Time Off – team members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. Free AAA Classic Membership. AAA Product Discounts. Tuition Reimbursement Program.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs.

• Perform fundamental customer interactions including Member Services and product sales.
• Must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
• Accountable for meeting individual sales goals.
• Apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promote AAA products and services to Members to achieve individual and branch goals.
• Identify unmet Member needs and recommend relevant solutions, adapting to each branch environment.

• Customer Service: Professional and friendly attitude, problem‑solving resolution, ability to adapt quickly to different branch teams and Member bases.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals.
• Communication: Active listener, adaptable thinker, strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches.

Minimum Qualifications:

High School Diploma/GED; 2‑4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.

Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. Bonding/fingerprinting and P&C licensing may be required depending on branch needs.

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer Service experience.
• Bilingual Cantonese or Mandarin speaking skills are a plus.

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Starting rates vary by region: $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270–$3,500 in incentives annually, contingent on performance.