Enterprise Field Service Technician

About Bear Com

Bear Com is North America's largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, Bear Com delivers mission-critical solutions including LMR two-way radio systems, Motorola DMR (CapMAX/LCP), DAS/BDA ERCES Public Safety systems, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial, and transportation customers.

Bear Com partners with industry leaders such as Motorola, Avigilon, Milestone, and LenelS2, serving over 20,000 customers across 40+ end markets.

Bear Com is North America's largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, Bear Com delivers mission-critical solutions including LMR two-way radio systems, Motorola DMR (CapMAX/LCP), DAS/BDA ERCES Public Safety systems, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial, and transportation customers.

Bear Com partners with industry leaders such as Motorola, Avigilon, Milestone, and LenelS2, serving over 20,000 customers across 40+ end markets.

Bear Com's Enterprise Travel Service Team is a dedicated field deployment unit supporting enterprise-level customers across multi-story office buildings, data centers, and shipping/production facilities. As an LMR Field Service Technician, you are the technical specialist responsible for testing, commissioning, and supporting Motorola DMR Critical Communication systems (including LCP and CapMAX platforms) and Public Safety DAS/BDA ERCES systems at enterprise customer sites.

You will thrive working in a highly collaborative field environment, partnering closely with installation crew members and field management to deliver mission-critical systems that enterprise customers depend on every day. This is a travel-intensive hourly role requiring 80% regional travel with occasional national deployment.

• Motorola DMR Systems:
  Install, configure, test, and commission Motorola DMR infrastructure including CapMAX base stations, LCP trunked systems, and associated network components.
• DAS/BDA ERCES:
  Support installation and testing of Public Safety DAS, BDA, and ERCES systems per NFPA 1221 and local AHJ requirements.
• System Commissioning:
  Perform FATP, RF coverage verification, and end-to-end system validation prior to customer handoff.
• Codeplug Programming:
  Create and manage Motorola DMR codeplugs, templates, and subscriber programming for enterprise radio fleets.
• Field Troubleshooting:
  Diagnose and resolve issues with LMR infrastructure, RF distribution, antenna systems, and network integration components.
• Team
  
  Collaboration:
  
  Work hand-in-hand with installation crew members and field management, sharing knowledge and supporting team objectives to ensure every project is completed to the highest standard.
• Customer Interface:
  Serve as the technical point of contact on-site; communicate system status, test results, and commissioning milestones clearly and professionally.
• Documentation:
  Produce accurate as-built records, test reports, commissioning checklists, and compliance documentation.
• Safety Compliance:
  Adhere to OSHA standards, site-specific safety requirements, and Bear Com safety protocols at all times.

• 3+ years of LMR field service experience with hands-on Motorola DMR system experience required.
• Demonstrated experience with Motorola CapMAX and/or LCP trunked systems strongly preferred.
• Experience with DAS/BDA/ERCES Public Safety systems installation and testing.
• Proficiency in Motorola Radio Management (RM) and ASTRO 25/MOTOTRBO programming tools.
• Understanding of RF propagation, antenna systems, and signal measurement.
• Ability to read and interpret RF system drawings, schematics, and installation plans.
• FCC GROL preferred or willingness to obtain; OSHA 10 required, OSHA 30 preferred.
Surely Now let's finalize the beautiful object!