Software Complaint Investigation Engineer

Overview

Title: Software Complaint Investigation Engineer

Location: Alameda, CA 94502 (Onsite)

Duration: 9+ months

Main Purpose of the Role:
Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance. Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement.

• Investigate software-related customer complaints for mobile and web applications.
• Reproduce reported issues through testing and troubleshooting and document findings accurately and timely.
• Analyze trends, identify recurring issues, and escalate potential risks as needed.
• Partner with Quality, Engineering, Product, and other stakeholders to support issue resolution and process improvements.
• Support development of investigation methods, test strategies, and complaint readiness activities for new product launches and updates.
• Ensure compliance with procedures, quality requirements, and audit readiness.

• Education
  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
  • Fresh graduates are encouraged to apply and are preferred.
• Experience & Skills
  • 1-2 years of experience in Software Testing, Quality Assurance, or a related field. This can also have been obtained via a previous internship.
  • Hands-on experience testing native mobile applications on Android and iOS platforms, as well as web applications.
  • Prefered experience writing and executing test cases but open to candidates without test experience.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Proficiency in Microsoft Excel and Microsoft Office applications.
  • Ability to work independently, manage multiple and changing priorities, and adapt in a fast-paced environment.
  • Strong verbal and written communication skills.
• Preferred Qualifications
  • Experience using JIRA and Confluence.
  • Experience in handling customer complaints or investigations.
  • Experience working in a regulated environment (medical devices, healthcare, pharmaceuticals, or similar).
  • Familiarity with GMP, quality systems, or regulated software development practices.