Program Manager

Date:
Aug 26, 2026

Location:

ALAMO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Program Manager Job Title: Program Manager Agency: Health & Human Services Comm Department: TW Reg 11 Mgmt EOAPD Posting Number: 20689 Closing Date: 09/09/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $5,098.66 - $8,304.83 Pay Frequency: Monthly Salary Group: TEXAS-B-23 Shift: Day
Telework: Eligible for Telework Travel: Up to 40%
Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Job Location City: ALAMO

Job Location Address: 1001 W STATE HWY 495

MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX,611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
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Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

The Program Manager manages eligibility unit supervisors at benefit offices and out stationed sites. Responsible for providing program and technical assistance, as well as coaching and development of team supervisors, workers, and clerical staff. Work involves planning, developing, implementing, and monitoring Access and Eligibility Services programs. Works under general direction with extensive latitude for use of initiative and independent judgment. Job requires highly driven individuals with a high degree of ethics and integrity, good communication, interpersonal and analytical skills, and the ability to make effective decisions.

This position may require up to 40% of travel.

• Manages operations to ensure delivery of eligibility services in a timely and accurate manner according to state and federal regulations.
• Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area.
• Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports.
• Review and approves all staffing and personnel actions, evaluates program operations to recommend modifications and develop efficiencies when needed and provides a variety of narrative and statistical reports regarding performance standards and staffing needs.
• Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner.
• Participates in program analysis with regional management staff.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Manages time and leave, payroll, and personnel actions.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a demanding, rapid-paced and developing environment.

• Local, state, and federal laws and regulations related to agency programs.
• Cash Assistance, SNAP (Food Stamps), and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.

• Managing customer service operations and supervising staff.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
• Selecting, managing, and developing staff.
• Monitoring and evaluating unit performance and developing…