Assistant Station Manager

Overview

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

• Assist Station Manager in the day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
• Support and adhere to the execution of safety, security, quality guidelines, and all other CSI policies, procedures, practices, and programs. Respond to accidents or incidents professionally and timely, escalating as appropriate.
• Understand the importance of wage & hour requirements and ensure compliance by all station employees.
• Support and adhere to CSI’s cash/money handling and accountability processes.
• Preserve safety of self, fellow employees, and others by utilizing the CSI Loss Prevention process and role-modeling safe behaviors.
• Maintain courteous, professional contact with co-workers, customers, vendors and the community.
• Reliable and predictable attendance.
• Perform all duties of Customer Service Representative (CSR) as needed.

Store Operations

• Provide work direction to staff during shifts to ensure station operations are covered, including customer service, stocking, cleaning, and food-service.
• Assist with product inventory management, including coordination with other stations to limit out-of-stocks in the zone.
• Follow CSI guidance to ensure correct volume and products in stores. Conduct mini-audits as requested to ensure accurate stock levels.
• Adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention; utilize transactional equipment to process customer transactions. Provide assistance/training to CSRs as needed.
• Operate, clean and maintain all food service equipment and assist CSRs as needed.
• Inform the Station Manager of issues or concerns affecting customer service, safety, profitability, or adherence to policies and procedures.
• Ensure safety standards are followed; use appropriate PPE as required.
• Use computer programs to support daily store operations and complete daily/weekly administrative tasks (retail & gas sales, compliance, paperwork, deliveries, invoice processing).
• In the absence of the Station Manager, keep Business Consultant informed of operations and issues.
• Perform CSR duties and other tasks as needed or assigned by the Station Manager or Business Consultant.

People Management

• Educate and ensure all station employees understand and comply with wage & hour guidelines.
• Support and role-model CSI’s core values of safety, diversity, inclusion, integrity and trust.

Skills and experience include but are not limited to:

Required

• Must be sufficiently proficient in English to understand CSI policies, safety training, and instructions, and to communicate effectively with customers and coworkers.
• Experience in fast-paced retail, food service or fuel environment with cash handling and customer service.
• Experience operating a cash register, computer consoles, and related equipment and software.
• Knowledge of proper sanitation and safety requirements for food storage and serving.
• Ability to work a variety of hours including early mornings, evenings, weekends, overnight shifts and holidays based on business needs.
• Ability to multi-task in a fast-paced environment and work independently or in a team.
• Strong interpersonal and verbal & written communication skills.
• High School graduate or equivalent and a minimum 21 years of age.

• Rare, limited to required training, zone/district training or coverage for nearby stations.

• Continuously perform walking and standing, with occasional lifting up to 35 lbs and weight handling as part…