Utility Billing Clerk

Employment Opportunities

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Under general supervision, performs a variety of customer billing and accounting functions for the Village of Ruidoso services; prepares records and billing account updates, enters and verifies data, processes documents and transactions, and provides customer service as needed. This is a Non‑Exempt position that has access to confidential information that must remain confidential. Regular work hours are Monday – Friday 8 am to 5 pm, however extended hours may be required, including some weekend work.

This position must be able to adapt to a flexible work schedule as established by supervisor. The position reports to the Customer Service Manager.

The Utility Clerk responds to customers, complaints, and concerns, in person and by telephone. Provides information and answers questions regarding utility billing. Sorts, reviews, and verifies the accuracy of routine financial documents, such as meter readings, payments, water, sewer, forestry fees, and solid waste bills. Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues.

The position will operate the water billing software, work with software programmers, representatives, and train other employees on the utility software and billing procedures.

Essential job functions include:

• Processes billing account information for Village utility services.
• Processes payments, service requests, service charges, adjustments and corrections according to Village policies, ordinances, and procedures.
• Tracks services provided and verifies proper billing for services.
• Enters account information into the database, verifies accuracy, prepares reports and files documents.
• Calculates and prepares debit/credit adjustments and notations to customer accounts within scope of authority.
• Completes the billing cycle including checking reports from metering, filed checks, adjustments, corrections, high bills.
• Provides prompt, courteous, and accurate service to the public with billing questions, requests for information, and complaints to maintain positive customer service relations.
• Receives complaints and requests for information and attempts to resolve them by researching files and records.
• Explains rules, policies, ordinances, and procedures concerning utility accounts.
• Explains the proper use and completion of forms and documents of the department.
• Refers matters requiring policy interpretation to supervisor, coordinates solutions of customer service issues with other department staff, and ensures effective communication.
• Performs a variety of basic research and accounting activities; performs clerical functions, including typing, filing, and maintaining records.
• Enters transactions into computer manually or via electronic uploading; maintains computer files and records by customer or account number; accepts and posts payments and security deposits for customers.
• Prepares individual computer transactions, reviews edit reports, makes corrections, balances entries, prepares and issues billings, and generates summary reports.
• Sets up new accounts and customers.
• Prepares periodic notices, shut‑off lists, and demand letters.
• Prepares final out‑bills, issues refund checks, completes paperwork for liens, and other tasks and reports as needed or assigned.
• Assists in preparation of monthly reports.
• Operates cash drawer, prepares receipts, and balances daily.
• Processes water and sewer tap applications, and other customer account applications and agreements as needed.
• Answers the main phone line system and backup line; prepares and distributes mail.
• Assists Meter Readers with re‑reads and leak lists.
• Maintains confidentiality of customer and employee information.
• Understands and carries out instruction and procedures with minimal supervision.
• Communicates effectively with others and processes…