Clinic Patient Representative Lead - Sleep Lab

Summary:

Provide assistance to Office Manager and coordinate daily operations. This description is not intended to be a complete list of duties. Other related duties may be assigned.

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
• Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Schedule patient appointments.
• Liaison between medical professionals and patients.
• Answer telephone calls in a professional and courteous manner with minimum rings.
• Route phone calls and handle enquires efficiently and courtesy.
• Receive and convey message in writing and verbally.
• Receive requests for recur medication.
• Welcome patients and visitors in a polite and courteous manner.
• Monitor patient flow in treatment room.
• Answer non-medical questions for patients.
• Organize and manage patient records and date efficiently using computer software.
• Monitor and maintain supplies and forms.
• Maintain supply of snacks, juices and paper items for food consumption.
• Coordinate provider appointments and treatment room availability.
• Optimize patient satisfaction by scheduling service delivery within their preferences.
• File and fax documents
• Protect patients' rights by maintaining confidentiality of information.
• Comfort patients by anticipating their anxieties and respecting their grief process.
• Book and organize lunch meetings between doctor and pharmaceutical representatives.
• Register and schedule blood draw appointments.
• Schedule appointments i.e. port placement surgeries with other medical clinics.
• Contribute equitably to the maintenance of cleanliness of the medical practice.
• Contribute of team effort by accomplishing related tasks as needed.
• Clean equipment, chairs and change bed lines as needed to assist nurses.
• Help to ensure the safety of patients by assisting with transfers and restroom as needed.
• Receive laboratory results, recording and distributing results promptly.
• Register and take blood, urine and other specimens to the lab.
• Help patients in distress by responding to emergencies.
• Perform other duties as required.

• High School diploma or equivalent.

• Experience coding in outpatient and office procedures.
• Must have experience in working in a physician's office and have previous experience with insurance billing including but not limited to coding, billing and scheduling.
• Ability to communicate well in a caring/supportive manner with individuals and families.
• Excellent telephone etiquette and keyboard skills.
• Ability to work efficiently and accurately.
• Should have good computer knowledge.
• Knowledge of medical terminology.
• Must be able to organize medical office.
• Handle multiple tasks concurrently.
• Have good interpersonal skills and be able to work effectively with patients and doctors.
• Be flexible ensuring proper patient care.
• Performs related responsibilities as assigned.

• Current American Heart — Basic Life Support (BLS) card.

8AM - 5PM Monday-Friday

Full Time