Case Manager - Housing

• Bilingual (English/Spanish) preferred.

Oh, did we just describe you?? Then become our new HUD Case Manager in Española, New Mexico!

SCHEDULE: Monday-Friday, 8am-5pm

LOCATION: 705 La Joya Street, Española, New Mexico

The NM Supportive Housing Initiative provides housing units and support services for individuals and families who are experiencing homelessness or precariously housed. As part of the New Mexico Behavioral Health Purchasing Collaborative Supportive Housing Plan, this program provides subsidized housing units for households with income limits ranging from 30-60% of the Area Median Income (AMI) who have a long term mental or physical condition that requires long-term supportive services.

As the HUD Case Manager, you will provide client-centered, trauma-informed case management and housing stabilization services for individuals and families experiencing homelessness in Española, New Mexico. You will support the goals of the HUD Continuum of Care Rapid Rehousing Program.

You will get to assist participants in obtaining and maintaining permanent housing through individualized case management, rental assistance coordination, and linkage to community supports. Using a Housing First approach, you will collaborate with clients to reduce barriers, develop Housing Stabilization Plans, and connect them to long-term supports that promote independence and self-sufficiency.

• Intake & Assessment:
  Verify eligibility, complete initial assessments, and create individualized Housing Stabilization Plans that highlight each client’s strengths and needs.
• Case Management & Housing Stabilization:
  Guide clients through their housing journey by providing tailored case management, home visits, and hands‑on support with rental paperwork, landlord communication, and eviction prevention.
• Landlord Engagement & Housing Support:
  Build strong relationships with landlords, expand housing opportunities, and advocate for clients facing barriers like credit challenges or prior evictions.
• Supportive Services & Referrals:
  Connect clients to employment, healthcare, childcare, and other essential resources while coordinating benefits and ensuring they receive wraparound support.
• Documentation & Reporting:
  Maintain accurate HMIS records, track client progress, and ensure all reporting meets HUD CoC standards and agency compliance requirements.
• Client Engagement & Best Practices:
  Provide empowering, trauma‑informed support grounded in Housing First principles while collaborating with community partners through case conferencing and coordination meetings.
• Travel locally to connect with partners, resources, clients if needed.

• Knowledge of HUD CoC Rapid Rehousing program requirements, including progressive engagement, short‑to‑medium‑term assistance, and landlord engagement.
• Client‑Centered Mindset:
  Ability to engage clients in voluntary case management focused on empowerment, strengths‑based goal setting, and client‑driven plans.
• Housing Navigation
  
  Skills:
  
  Experience in locating and securing safe, affordable housing through landlord outreach, negotiation, and housing application support.
• Trauma‑Informed & Culturally Responsive Practice:
  Ability to build trust and safety, especially among Hispanic and rural populations, while promoting equity, inclusivity, and self‑determination.
• Benefits & Resource Coordination
  
  Experience:
  
  Knowledge of mainstream resources such as SNAP, TANF, SSI/SSDI, Medicaid, employment, education, transportation, and behavioral health supports.
• Crisis Prevention & Problem‑Solving:
  Skilled in de‑escalation, motivational interviewing, and solution‑focused approaches to housing crises and eviction prevention.
• Data & Compliance Follow‑Through:
  Proficient in HMIS and client file documentation; ensures accurate and timely reporting to meet HUD, CoC, and agency standards.

• Bachelor’s degree in Social Work, Human Services, or a related field (or equivalent experience).
• Minimum one (1) year of experience in case management, housing programs, or social services.
• Knowledge of HUD Rapid Rehousing or CoC…