Customer Service Specialist Assessor

This job posting is only for candidates that are NOT current employees of Sandoval County. If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.

Department:
Assessor's Customer Service Supervisor

Pay: $17.90-$21.59

Close Date: 07-29-2026

GENERAL

PURPOSE:

Under close supervision, performs assigned support work providing information and services to external customers within a highly visible, high volume customer service area of Sandoval County; provides general clerical support work at a counter, teller window, or over the telephone; provides the public with explanations and interpretation of policies and procedures; assists with a variety of forms; maintains a variety of routine accounts or logs associated with area of assignment;

operates a computer and/or calculator and types various forms and logs; performs other duties as assigned.

• Education and Experience:
  
  High School Diploma/GED Certificate from an accredited institution and three (3) months of basic clerical support and bookkeeping experience that includes data processing and exposure to customer service functions.
• Required Licenses or
  
  Certifications:
  
  Valid New Mexico Driver's License
• SUPERVISION RECEIVED AND EXERCISED:
  Supervisor varies by position does not exercise supervision over lower level staff.

Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

In area of assignment:
Meets and greets visitors to the department; responds to questions or requests as appropriate; explains information to the public, including requirements related to County and State policies and procedures; provide forms to be filled out; and explains the process for obtaining various licenses, certificates, registrations, and forms.

Operates a variety of office equipment including copy machine, calculator, computer, scanner, facsimile machine, and computer peripheral equipment.

Directs individuals to various locations including other governmental agencies, as needed; and takes messages and/or refers individuals to other staff within their assigned area or in other County departments.

Creates and updates records; audits and corrects data as appropriate; registers participants for programs and/or permits; files and retrieves information via hardcopy and/or electronically.

Accesses, navigates, and performs on-line updates to automated applications or utilizes various computer applications to accomplish work; assists individuals in completing applications and various forms by answering questions or filling in responses; prints, distributes, accepts, audits, processes and files applications, forms, and other documents, verifying completeness, accuracy and timeliness; returns, approves, and accepts forms such as applications, registrations, forms, and complaints;

and answers public questions related to procedures and policies.

Creates and updates files, statistical logs, and other documents with current information; reviews and verifies accuracy and completeness of a variety of information and records to include documents; and performs basic research or investigation to determine or verify information.

May schedule appointments; processes daily mail; scans, creates, stores and discards documents, files, or other information per County, State and Federal guidelines or as directed; maintains records and files; types informational documents, forms, and statistical data; and develops basic letters, memos, and reports in assigned area.

Performs other job-related duties as assigned.

Reviews, analyzes, processes and maintains a variety of documents and forms to ensure accuracy, requirements are met and processed properly; verifies legal documents and compares with maps; locates and pinpoints taxpayer parcels using mapping system; and builds an outreach connection with the community.

Process property tax exemption applications, livestock applications, business personal property and mobile home rendition…