Senior Loan Servicing Specialist

Position Description

Primarily responsible for servicing loans for First Southwest Bank. Provides outstanding customer service and loan servicing for multiple loan types. Has a thorough understanding of the complexity of each type of loan and the servicing and reporting requirements that support them. Significant responsibilities in complex servicing items for escrow, tax service, technical exceptions, and servicing queue management.

Analyze and complete loan maintenance requests including but not limited to reversing and posting payments, waiving fees, researching frontline loan inquiries, completing non‑doc loan modifications and/or collateral releases, reissuing 1098 forms.

Confirm proper approval was obtained for each servicing request.

Post closing responsibilities including loan enrollments for special loan programs (Climber, CHFA, On‑Bill, etc.) and assistance with booking quality assurance reviews.

Involvement in collateral perfection and processing lien extensions on UCC and chattel collateral, as well as ensure all other collateral perfection steps are completed to minimize exposure to the bank.

Responsible for the loan paid‑out process in accordance with regulations and service level standards involving quoting payoffs, posting payoffs, issuing over payment refunds, releasing liens, vault file handling, and correspondence with borrowers.

General servicing duties: payment loan postings, billing/statement work, quoting and processing payoffs, assessing fees.

Significant handling of collateral technical loan file exceptions. Collaborate with frontline teammates and vendors to follow up to ensure a comprehensive loan file.

Assist with review of title work, insurance, and final collateral valuations to ensure approval conditions are satisfied.

Management of all escrow servicing including all insurance/tax disbursements, annual escrow analysis statements, and daily monitoring of escrow exception reports. This includes collaboration with the department management and the Reporting Specialist to assist on the monitoring of the bank’s internal escrow account. Assist management in the annual escrow internal controls review.

Primarily responsible for monitoring the CRM and loan origination system servicing queue and assigning requests out as needed to other Servicers.

Monitor vendor queues for servicing items such as chattel lien status updates and required follow‑up for actions by the department, others in the bank, or actions needed by the borrower.

Regular monitoring of the tax service account to ensure information adequacy for tax monitoring purposes.

Proficient use of the loan origination system, loan processing software, vendor websites, and the bank’s core system.

Support Loan Operations Manager with clean‑up projects as needed.

Attend commercial & consumer processing trainings as scheduled.

• Effective written and oral communication skills.
• Solid interpersonal skills including listening skills.
• Strong planning and organizational skills.
• Strong ability to multi‑task with attention to details.
• Excellent flexibility and adaptability in a changing environment with expected and unexpected events.
• Excellent problem solving and decision‑making skills.
• Ability to implement highest levels of quality control.
• Ability to maintain dependability and trustworthiness.
• Computer skills required.
• Knowledge in escrow regulation (Reg X), property tax practices, flood regulation.
• SBA/USDA program experience preferred.
• Pleasant disposition which gives a positive image of the bank to customers and prospects.

High Diploma or equivalent.

Minimum 2 years of prior loan operations experience which could include preparing and processing loans.

Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects, tools or controls.

Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

Must occasionally lift and/or move up to 20 pounds.

Specific vision abilities required include close vision, distance vision, color…