Administrative Office Assistant; On-Call Kotzebue

Job Description

This position operates under an exemplary level of customer service, has the responsibility to answer incoming calls, greet visitors to the building and direct them to the appropriate party while following security protocols. This position performs administrative tasks and must maintain the highest level of confidentiality regarding all organizational information. This role supports all departments and provides specific support to those departments experiencing high volume of traffic assisting shareholders.

This person also interacts with all NANA companies, shareholders, employees, and clients on a daily basis.

• Reports to work as scheduled, and is punctual and reliable.
• Answers phone and directs calls or transmits messages as required.
• Assists callers in contacting the proper person or area of inquiry.
• Greets visitors to the office and follows established security protocol, including screening the visitor and notifying the correct department of the visitor’s information and reason for the visit.
• Notifies supervisor and VP/COO of all process servings.
• Sorts and processes incoming and outgoing mail, including preparing items for shipment.
• Manages conference room schedule and assists employees in locating conference rooms within NANA.
• Facilitates approval of meeting room requests for outside entries and reviews building protocols, including reviewing evacuation procedures with the host.
• Operates and maintains a variety of general office machines or equipment such as copiers, fax machines, etc.
• Maintains cleanliness of conference rooms, mail room, coffee area or kitchen and shared work areas.
• Follows up on facility maintenance and support issues.

• Works with others on following safety rules.
• Works with the Director of Safety and Facilities to address safety issues, conduct fire drills and follow evacuation procedures.
• Familiar with building layout and security protocols; instructs visitors to sign‑in/sign‑out of the log as appropriate.
• Ensures only authorized individuals gain entrance to internal offices.
• Participates in the building evacuation process, including maintaining check‑off lists and muster locations.
• Monitors door, security alarms, emergency exits, emergency calls, and ensures proper locking or unlocking of the entrance during work hours.

• Performs general office duties, including general written or electronic correspondence.
• Maintains office assignment listing and provides updates to the Director of Facilities & Safety and others as needed.
• Manages storage archives for retention, protection, retrieval, transfer, and disposal of records.
• Provides notary services as needed.

• Creates binders and packets for meetings.
• Works with the senior executive assistant to maintain the cleanliness of the President and VP/COO office, including stocking office with office and meeting supplies.

• Manages incoming requests for purchases; uses internet resources to manage purchasing and shipping costs.
• Purchases basic office supplies for the office, then processes invoices by coding and obtaining approval for purchases.
• Manages the pickup and delivery of packages as needed.
• Maintains office efficiency by overseeing maintenance, upkeep of equipment and supplies.

• Assigns workspace to incoming visitors and staff.
• Selects and trains on‑call support staff, schedules and assigns, and follows up on work results.
• Contributes to team effort by accomplishing related results as needed.
• Maintains a friendly and professional relationship with staff and others.
• Operates in a climate of confidentiality requiring discretion.

• Supports the IT department by assisting IT with resolution of work requests.
• May assist users by sending support requests to nrc‑ and notifies the IT Director of urgent requests.
• Follows up as needed to ensure completion.

Supports the HR department by assisting with HR related inquiries made of Recruiting, Onboarding, Benefits, and Employee Relations.

• Provide appropriate forms.
• Process verification of paperwork to…