Front Desk Agent - MFWAK at IHG Fort Wainwright, AK

Overview

Front Desk Agent - MFWAK job t Wainwright, AK. The Front Desk Agent is the first and ongoing point of contact for guests, handling transactions, offering local insights, and ensuring a friction-free experience while creating a warm, home-like atmosphere.

• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Take and manage guest bookings, identify up-selling opportunities, and communicate ways to improve a guest’s stay.
• Handle cash and credit transactions; manage check-ins and check-outs (collect IDs, issue room keys, and control safety deposit boxes).
• Record and act on guest preferences; handle messages, requests, questions, and concerns; serve as a trusted contact for guests.
• Assist with bill issues and provide local knowledge; involve management when necessary.
• Adhere to safety procedures and report incidents; wear required protective gear.
• Maintain a professional appearance and act as a brand ambassador.
• Be aware of daily events and activities; assist with ad-hoc duties as needed.

• Availability to work 24 hours a day, 7 days a week; shifts may vary, including weekends, evenings, and public holidays.
• Strong communication skills; ability to handle guest concerns and compliments effectively.
• Problem-solving skills to turn issues into positive guest experiences.
• Fluency in the local language is preferred but not essential; additional languages are a plus.
• Literate and tech-savvy with reading, writing, basic math, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent; college/university degree is a bonus but not required.
• Experience:
  
  ideally at least one year in a front desk or guest service role.
• Physical ability to lift, push, and pull up to 50 lbs (23 kg) with bending/kneeling as needed.

We reward hard work with a competitive salary and benefits, including a great room discount and comprehensive training. You will join the global IHG family, embracing teamwork, inclusion, and opportunities for growth.

IHG Hotels & Resorts is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. We are committed to a culture of inclusion where everyone feels safe, respected, and valued.

Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. We do not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.