Employment Security Representative Ii - 40042139

Requisition No: 882128
Agency:
Commerce

Working Title:

EMPLOYMENT SECURITY REPRESENTATIVE II
- Pay Plan:
Career Service
Position Number:
Salary: $36, 050.04
Posting Closing Date: 08/31/2026

JOB TYPE: FULL TIME / Career Service

POSITION LOCATION:

Orange Park , FL (relocation benefits are not available for this position)

This is a professional position within the Career Source One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.

Proactively greets customers and provides information on the Career Source Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking employment or career guidance through individual assistance or in a group orientation Refers and/or administers assessments to determine customer aptitudes or interests. Evaluates customer education and work history, skill level s , language proficiency/ability and reviews any supportive service needs.

Provides Labor Exchange services in Resource Room environment by assisting customers with job searches using various internet-based programs, or online applications through employer websites to include the posting of resumes. Assistance will be provided through one-on-one interaction or through workshops consisting of interviewing techniques, effective job searches, resume creation or updates. Promotes services to support the elimination of barriers to securing long term gainful employment leading to the self-sufficiency of the customer.

Should be well versed in various community resources such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and Veteran Programs.

Provides individualized career services with customers to determine what services or resources are appropriate to obtain or retain employment. Examples of these services can include but are not limited to: comprehensive and specialized assessments, in-depth interviewing and evaluating to identify barriers to employment ; development of employment plan/goals; counseling or mentoring either individually or in a group setting; career planning (e.g. case management);

coordination of internships and work experience s with possible career potential, financial literacy, assisting an individual to acquire academic, critical thinking, self-management and other competencies. Reviews job postings for possible matches to a customer’s background, expertise and skills.

Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes Career Source services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling.

CFDA – 17.207 – 100% (Wagner/Peyser)

• Knowledge of the labor exchange process, strong customer relations skills
• Computer application skills, working knowledge/experience using Microsoft applications
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of…