Medical Appointment Clerk

Destiny Management Services, LLC is a professional services firm specializing in the delivery of mission‑critical medical support staffing and administrative services to federal government agencies. With a strong commitment to excellence and a proven track record supporting the Defense Health Agency (DHA) and various Military Treatment Facilities (MTFs) nationwide, Destiny Management Services partners with government clients to ensure that qualified, dependable personnel are in place to support the health and well‑being of our nation's military members, veterans, and their families.

Our team brings deep expertise across a broad range of healthcare support roles — from Medical Office Clerks and Biomedical Equipment Technicians to Medical Coders, Registered Nurses, and beyond. We hold ourselves to the highest standards of professionalism, regulatory compliance, and patient‑centered service, and we seek individuals who share that commitment.

We invite you to join a company where your work has purpose, your contributions are valued, and your career can grow within a meaningful mission.

Destiny Management Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Well qualified candidates will provide administrative support at Eielson AFB and associated branch locations. The candidate will work in conjunction with other health care providers, professionals, and non‑contract personnel.

• A fully qualified typist (computer keyboard) with a minimum of 50 wpm is required.
• Ability to communicate effectively, both orally and electronically.
• Must have a good command of the English Language both oral and written.
• Must have excellent customer service skills and telephone etiquette.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Must have the ability to understand, analyze, and interpret medical information.
• Must have the experience in verifying data and correcting errors.
• Be a U.S. citizen.

• Must have High School diploma or General Educational Development (GED) equivalency.
• Certifications in addition to Basic Life Support: N/A

• Minimum of six months experience within the past year related to working in a medical environment with emphasis on healthcare. At least 6 months of experience in medical office scheduling.
• Working knowledge and experience utilizing the following: MHS Genesis preferred.

Work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, some sitting or bending, and preparation of conference rooms for meetings.

• MHS Genesis
• Composite Healthcare System (CHCS)
• Armed Forces Health Longitudinal Technology Applications (AHLTA)
• MHS Video Connect preferred.

• MSS Personnel shall receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner.
• MSS Personnel shall fax, copy, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs.
• MSS Personnel shall schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care time frames during allocation of standard appointment types.
• MSS Personnel shall utilize the Composite Healthcare System (CHCS), the Armed Forces Health Longitudinal Technology Applications (AHLTA), and various other databases in support of patient care and to satisfy administrative requirements.
• MSS Personnel shall maintain a level of productivity comparable with that of other individuals performing similar services.
• MSS Personnel shall perform clerical duties to include greeting patients and…