Patient Registration Specialist - Intermittent

South East Alaska Regional Health Consortium (SEARHC) | Posted Feb 23

Part-time

Pay Range: $25.00 - $31.88

The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery.

SEARHC is a non‑profit health consortium that serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets and prioritize their professional advancement through generous benefits, including retirement, paid time off, paid parental leave, health, dental and vision insurance, life insurance, short‑ and long‑term disability and more.

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre‑registration review process for insurance verification for upcoming appointments
• Manages follow‑up appointment request
• Retrieves payment collection for services, flat‑rate services, co‑pay or up‑front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scans registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment
• Validates insurance eligibility and pre‑authorization requirements
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient‑initiated outreach
• Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned:
  New Patient Registration Worklist
• Schedules and registers for various disciplines:
  Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory and others; cross‑training for assigned coverage as a PRS
• Coordinates signing up patients in the MySEARHC patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
• Works well with peers, patients, and leadership
• Participates in departmental improvement efforts, maintains a clean and safe working environment for staff and patients, and maintains compliance with annual competencies
• Identifies community resources, fosters partnerships, and utilizes resources effectively
• Refs all patients without insurance coverage or questions to a Financial Counselor for resolution
• Refs patients to the Patient Health Benefits team for screening/enrolment in available/qualified insurance resources
• 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication
• Other duties as assigned

• High School Diploma preferred
• Preference given to applicants with an advanced degree
• Basic Life Support preferred

• 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role

• Available services at SEARHC, other tribal health organizations in Alaska, and the community
• Customer service principles
• General knowledge of front‑end revenue cycle requirements

• Skilled at attention to detail and quality data input
• Use of equipment such as computers
• Oral and written, and interpersonal communications
• De‑escalation and critical thinking skills

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions
• Self‑start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time‑management, organizational, and customer service skills
• Work flexible hours with limited unplanned absence and ability to work independently

• Proficient in Microsoft Office Products including Word, Excel, and Power Point

• Strong organizational & time management…