Patient Intake Specialist

Join our Team

We are looking for a compassionate, caring and dedicated Patient Intake Specialist I to join our team and help us continue our tradition of excellence.

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible work schedules – Full time/part time/supplemental – Day/Eve/Night
• Onsite children’s care centers (Infant through Pre‑K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv‑earned wage benefit‑work today, get paid tomorrow
• Free access to fitness centers
• Career advancement opportunities

Collects information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services. Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate. Collects, secures and posts payments from patients. Disperses change and accepts deposits from other Deaconess cash collection or retail points. Ensures compliance of State/Federal regulations.

Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service. Provides cross coverages for all areas of Access Department. Performs Post Admit functions. Performs Work Queue functions and queries. Complies with Standards of Employee Conduct. Works with House Supervisor, doctors and nursing staff for proper bed placement and admission order entry. Schedules appointments. Operates Switchboard, PBX.

Assists by giving directions to destinations. Handles phone, fax, and email inquiries. Balances cash drawers, petty cash, and change functions. Prepares funds for deposit. Answers correspondence. Performs other logically associated duties that enhance position through Continuous Quality Improvement. Provides patients with Financial Assistance information and explain submission and processing when appropriate. Provides lateral service as appropriate. Serves as a preceptor for new Access Employees.

Competent in Financial Counseling patients. Competent in computer applications pertaining to position. Participates in on call for third shift. Train new employees. Other duties as assigned.

Completion of High School or GED is required. Knowledge of the health care revenue cycle is preferred. Understanding insurance is a plus.

Felstead Campus | Day/Evening | Monday‑Friday 8am‑2pm