Medical Receptionist Float

The Medical Receptionist Float - VSP supports Center Well medical offices by delivering exceptional front-desk service on a flexible, as-needed basis. You will welcome patients, answer incoming calls, schedule appointments, and assist with a variety of administrative responsibilities to help ensure smooth daily clinic operations.

This is a Variable Staffing Pool (VSP) position, and hours will vary based on clinic needs. While the typical schedule is up to 20 hours per week, actual weekly hours may fluctuate depending on staffing requirements across locations.

This role requires the ability to travel and float between Center Well clinics throughout Middle Tennessee, including locations as far west as Bellevue, north as Clarksville, east as Lebanon, and south as Murfreesboro. Mileage reimbursement is provided for eligible travel.

The Medical Receptionist Float - VSP welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients:
  Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records:
  Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management:
  Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support:
  Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Travel / Float to clinics including Middle Tennessee, as far West as Bellevue, North as Clarksville, East as Lebanon, and South as Murfreesboro. We reimburse mileage.
• Convey information and maintain a positive tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

• Experience with EMR systems

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Format:
Hire Vue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly

Hours:

1

Pay Range: $38,000 - $45,800 per year

Description of Benefits:
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About Center Well Senior Primary Care:
Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that…