Clinical Director – Virtual Care Programs

• Provide clinical and operational leadership for centralized follow-up (CFU)
• Serve as the senior advanced practice clinician responsible for clinical oversight
• Ensure safe, timely, patient-centered follow-up and telehealth care
• Provide clinical direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers
• Work with other clinical leadership to ensure effective communication between service lines
• Guide patient navigation and case management work to ensure timely access to care
• Establish, refine, and standardize Telehealth clinical protocols
• Lead quality assurance audits, identify gaps, and implement corrective action plans
• Monitor and implement state-specific reporting requirements
• Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, and other teams

• Advanced practice clinician: NP, CNM, or PA (active, unrestricted license in at least one U.S. state)
• Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire.
• Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth, care coordination, or centralized follow up systems.
• Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows. EPIC experience is preferred.
• Knowledge of reproductive health clinical standards, abnormal diagnostic result management, and state reporting requirements preferred.
• Prior experience managing centralized follow up programs, telehealth service lines, or multi-state clinical operations.
• Experience in quality improvement, policy development, and staff training/education.
• Familiarity with PPFA medical standards and MS&Gs or similar family planning/sexual and reproductive health organizations.

Demonstrates extensive clinical and operational leadership as an Advanced Practice Clinician, with a focus on telehealth, patient-centered care, and quality improvement. Proven ability to manage centralized follow-up programs and ensure compliance with state-specific reporting requirements.

• Advanced Practice Clinician (NP, CNM, PA)
• Telehealth Experience
• Clinical Oversight
• Quality Improvement
• EHR Proficiency (EPIC Preferred)

• Clinical Leadership
• Case Management
• Telehealth Protocol Development
• Quality Assurance Audits
• Care Coordination
• Policy Development
• Staff Training
• Reproductive Health Standards
• Diagnostic Result Management
• Multi-State Clinical Operations

• Effective Communication
• Team Collaboration
• Supervisory Skills

• Active, Unrestricted License as NP, CNM, or PA

• Centralized Follow-Up
• Patient Navigation
• Telehealth Care
• PPFA Medical Standards
• Family Planning Organizations

• EHR Systems
• Telehealth Platforms
• Remote Clinical Workflows