Business Office Receptionist

JOB SUMMARY:

The Admissions / Patient Financial Services (PFS) representative will serve as a primary support to Petersburg Medical Center (PMC) patients regarding any concerns related to billing, self-pay balances, insurance payments, and all other patient financial matters. This position will also help in collection of patient payments, coordinating payment agreements and assisting in patient financial counseling.

• Provide patients with outstanding service; answer incoming patient phone calls and make outbound collection calls on open balances
• Update patient insurance, confirming eligibility and queue claims for billing; demographic and guarantor information in the Patient Accounting System
• Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
• Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
• Ability to explain and discuss PMC and PFS policies for better patient understanding
• Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
• Evaluate accounts from both an insurance and self-pay perspective & evaluate accounts for self-pay refunds

High school graduate, college helpful. This position requires some accounting knowledge and strong customer service skills. Good organizational, follow-through and communication skills are required. Employee must be committed to meeting quality standards, maintaining confidentiality of patient information, and working as a team. Evident/Cerner EMR experience preferred. Experience with Excel, Word and Outlook preferred