Patient Access Representative II, PRN, Pediatric Outpatient Rehab Services

Baptist Southbank is currently hiring for a PRN Days Patient Access Representative II to join our Pediatric Outpatient Rehab Services Department in the Jacksonville, FL area. Coverage support is expected to include multiple Wolfson Children's Hospital outpatient clinics, including South (Mandarin area, Duval County), Clay (Fleming Island area, Clay County), and Nocatee (Ponte Vedra area, St. Johns County)

Shift Details: PRN
, providing supplemental coverage (as needed) for team members utilizing time off and leave. Hours would be Day shift and scheduled Monday through Friday (no weekends).

The Patient Access Representative II will support outpatient clinic teams for Wolfson Children's Hospital.
This position is in a patient-facing clinic environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributing to PAS Goals as defined annually
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

High school diploma (or higher) Required

High School

• Insurance Experience
• Customer Service Experience

Clay - Office Building
1747 Baptist Clay Dr
Fleming Island, Florida, 32003

Chosen as the area's "Most Preferred" healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.