Guest Experience Specialist - ANC

As a Guest Experience Specialist
, you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. In this highly visible, hospitality‑driven role, you warmfully welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you are greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands‑on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate both indoors and outdoors near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast‑paced setting, and being part of a high‑end hospitality team, you’ll thrive in this role.

Other duties may be assigned.

• Meet and greet guests and crews as they arrive at our facility and escort them to the front entrance, aircraft, or vehicles.
• Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are handled promptly and correctly in a professional and courteous manner.
• Accurately receive, dispatch, and process guest purchases and fuel transactions in accordance with Company procedures.
• Provide visitors with concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
• Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns efficiently.
• Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other frequently asked information.
• Monitor arriving and departing flights and coordinate services with aircraft and the Airside Experience Team using real‑time system management (SIGops/SIGnet).
• Maintain and stock amenities in guest areas and ensure lobby, pilot‑facing spaces, and restrooms are clean.
• Promote and sell the Company’s services and products to aircraft passengers and crew.
• Assist crews and guests with luggage, transportation to commercial terminal, hotel, or other nearby locations, and fulfill special requests.
• Identify crew members, passengers, visitors, and vendors in accordance with all security procedures.
• Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager.
• Abide by emergency response procedures during critical events.
• Understand, comply with, and enforce all Signature and airport security protocols.
• Create accurate records of time worked and services performed.
• Use the Company contact management system to review, capture, and update customer preferences.
• Assist the Airside Experience team to ensure guests receive an exceptional experience (e.g., valeting vehicles, wing walking).
• Assist airlines with passenger service functions in certain locations as needed.

• High School Diploma or General Education Degree (GED).
• At least 1 year of customer experience‑related work in retail, hospitality, or sales is preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Ability to drive standard and automatic transmission vehicles is preferred.

• Hospitality
  
  Skills:
  
  Excellent guest service skills, energetic, outgoing, and guest‑obsessed personality. Anticipate and act on guest needs, prioritize requests, maintain professionalism and confidentiality,…