Assistant General Manager, Talkeetna Lodge; Talkeetna Alaska

Overview

At Pursuit, the Assistant General Manager at Talkeetna Alaskan Lodge supports the General Manager by leading all lodge operations. The role oversees front office, housekeeping, food & beverage, retail, staff housing, accounting, cash control, and the overall guest experience in this iconic Alaskan lodge.

• Lead and develop managers and team members to deliver elevated, genuine guest service across all departments.
• Assist with setting rates and managing tour blocks in partnership with reservations and inventory control.
• Ensure the safety and security of guests and staff; serve as head of the Safety Committee.
• Support the lodge in meeting or exceeding standards for guest service, product quality, safety, cleanliness, and maintenance.
• Ensure team members complete required guest service and safety training.
• Assist with hiring, onboarding, training, and performance management for leaders and team members.
• Ensure all groups are properly set up and billed, including vouchers, rooming lists, and accurate folios.
• Partner closely with the Food & Beverage team to support restaurant operations, including service standards, staffing, and health and safety compliance.
• Help ensure cash is secured, deposits are made regularly, and all accounting paperwork is submitted accurately and on time.
• Support facilities and maintenance teams in ensuring all buildings are properly and safely maintained to Pursuit standards.
• Review guest feedback, identify themes, and support action plans to improve the guest experience.
• Monitor daily occupancy to ensure rooms are cleaned and available by standard check‑in time.
• Act as primary backup to the General Manager for all aspects of lodge operations when required.
• Coordinate and execute pre‑season opening and post‑season closing plans for Rooms, F&B, Retail, and housing with a focus on safety, efficiency, and anticipation.
• Ensure driving records and documentation for all team members operating company vehicles are current and compliant.
• Confirm all departments complete and document required role‑specific training.
• Perform other duties as assigned, aligned with lodge and Alaska Collection priorities.

• Strong knowledge of front office, housekeeping, and food & beverage operations.
• Understanding of maintenance, sanitation, and safety standards in rooms and F&B.
• Experience maintaining high guest experience standards through clear expectations, coaching, and follow‑up.
• Knowledge of hospitality human resources practices.
• Familiarity with hospitality marketing, financial analysis, and Alaska Collection planning processes.
• Proficiency with computers, F&B software, databases, and spreadsheets; strong Microsoft Office skills.
• Strong written and verbal communication skills, including presenting information clearly to decision makers.
• Excellent organizational, time‑management, and follow‑up skills; high attention to detail.
• Ability to make sound decisions, solve problems, prioritize under pressure, and stay calm in busy periods.
• Proven ability to build relationships and work effectively with leaders, team members, partners, and external stakeholders.
• Ability to design, communicate, and evaluate policies and procedures related to excellent customer service, and to train and mentor others on those standards.
• Demonstrated ability to lead, motivate, and develop teams to achieve Alaska Collection goals and objectives.
• Knowledge of the Alaska tourism industry, including key partners and industry influences.
• High degree of discretion and respect for confidential information.
• Strong leadership, management, and supervisory skills.
• Physical abilities: work long hours, evenings, weekends, and holidays; sit or stand for extended periods; work in all weather; lift up to 50lbs.
• Valid driver’s license and the ability to legally enter Canada.

• 5+ years of hotel front office and/or food & beverage management, catering management/sales, or a combination of management experience and education that provides the required skills and knowledge.
• Strong working knowledge of modern front office operations and restaurant management methods.
• Proven track record of delivering both profit and guest satisfaction in hospitality and/or F&B.
• Experience in purchasing, corporate administration, people/HR, or accounting is an asset.
• Valid driver’s license and passport.
• Ability to legally enter Canada.
• Ability to obtain and maintain:
  • Alaska Training for Alcohol Professionals (TAP) certification
  • First Aid and CPR certification
  • State of Alaska Food Worker Card
  • Familiarity with Safety Data Sheets (SDS) and Personal Protective Equipment (PPE)

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.