Valet Supervisor - Petersburg, VA

Position Summary

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

• Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre‑shift meetings to communicate important updates, maintain open communication with the Account/City Manager, and encourage teamwork and a positive work environment.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Supervise valet operations to ensure safe key handling and vehicle management; submit incident reports promptly and maintain a safe environment for both guests and associates.
• Foster a team‑oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Work 40+ hours on site at assigned accounts.
• Perform other tasks as needed to support operational and financial goals, remain flexible to changing business needs, attend staff meetings, and complete all required training modules on time.

Required competencies include professional communication, active listening, organizational support, adaptability, dependability, safety adherence, people management, and effective use of personal cell phone for work‑related communication.

High school diploma or general education degree (GED). One year minimum of previous supervisory and related customer service/hospitality experience; management or leadership related training/certifications/business experience preferred.

A valid driver’s license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period and pass and maintain a clean background check.

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee l Time / Part‑Time positions may be available. This role is non‑exempt; eligible for overtime pay for hours worked beyond 40 in a workweek. Compensation includes hourly rate plus tip opportunities.

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.