Hotel Front Desk

Essential Responsibilities

• Makes hotel and conference room reservations by checking availability, confirming schedule, and forecasting future occupancy.
• Welcomes guests by greeting them; answering questions; responding to requests.
• Registers guests by obtaining or confirming room requirements, verifying pre‑registration, assigning room, obtaining information and signatures, and issuing keys.
• Collects revenue by entering services and charges, computing the bill, obtaining payment by verifying credit cards or receiving cash, and reporting any discrepancies.
• Directs guests to rooms if needed.
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require such as transportation, food, etc.
• Maintains records by entering room and guest account data into the database and/or appropriate logs.
• Contributes to team effort by accomplishing related results as needed.
• Performs light janitorial duties in public restrooms, conference rooms, and storage areas; takes out trash from public use areas, cleans and maintains internal and external public use areas, etc.
• Operates the hotel vehicle to pick up guests from and deliver guests to the airport.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to perform the essential responsibilities of the position.

• Shift work is required.
• Frequently required to sit for long periods of time.
• Occasionally required to lift objects of no more than fifty pounds.
• Occasionally required to climb ladders, crawl under fixtures, furniture, etc., or crawl into or behind confined spaces.
• May be exposed to harsh or toxic chemicals used for cleaning.