Accommodations Manager

Position Details

Position Details:
This exciting seasonal role is available from July to September 2026. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $8 a day.

Key Responsibilities:

• Assist in managing and supervising front desk staff, including front desk agents, night auditors, and guest service representatives.
• Train, mentor, and motivate staff to provide exceptional customer service and adhere to hotel policies and procedures.
• Assist in creating and managing staff schedules to ensure adequate coverage during peak hours and ensure operational efficiency.
• Ensure that front desk staff are following proper procedures for guest registration, check-in/check-out, payment processing, and room assignment.

Guest Service & Problem Resolution:

• Address and resolve guest complaints, inquiries, and special requests in a professional and efficient manner.
• Ensure that all guest interactions are handled with care, maintaining a positive and welcoming atmosphere.
• Coordinate with housekeeping, maintenance, and other departments to ensure prompt resolution of any guest-related issues.
• Oversee guest satisfaction during check-in and check-out, ensuring that any special requirements are met and any issues are escalated appropriately.

Front Desk Operations:

• Oversee day-to-day operations of the front desk in the absence of the Front Desk Manager.
• Ensure all front desk procedures are followed, including guest registration, payment handling, and proper room assignments.
• Maintain accurate records and ensure all guest details are entered into the property management system (PMS) accurately and efficiently.
• Assist in managing room inventory, ensuring that rooms are properly allocated, and the hotel’s occupancy levels are optimized.

Administrative Support:

• Assist with preparing daily, weekly, and monthly reports, including occupancy statistics, revenue reports, and guest satisfaction metrics.
• Track and manage cash handling procedures, ensuring compliance with hotel policies and safeguarding of funds.
• Assist with check-in/check-out reports, billing inquiries, and the night audit process.
• Assist with invoicing and reconciliation of accounts for both individual guests and group bookings.

Training & Development:

• Help with onboarding new front desk staff, ensuring they are familiar with the hotel’s standards, software, and operational procedures.
• Conduct regular training sessions and refresher courses on customer service skills, operational procedures, and software usage.
• Provide ongoing coaching and performance feedback to front desk staff to enhance guest service and team productivity.

Collaboration with Other Departments and Groups:

• Act as a liaison between the front desk and other hotel departments (housekeeping, maintenance, food & beverage, etc.) to ensure smooth operations and a high level of guest satisfaction.
• Coordinate with Tour Directors and groups as needed.
• Work closely with the Reservations Department to monitor room availability, overbooking, and special requests.
• Ensure effective communication between shifts and report any guest issues, special requests, or operational concerns to the Front Desk Manager.
• Ensure the Property Management System (PMS) is being used correctly, and assist with troubleshooting any issues with the software.
• Monitor front desk equipment, including phones, computers, and guest service technology, and report any malfunctions to the appropriate department.
• Ensure the accuracy of all guest reservations and bookings, including walk-ins, arrivals, and departures.

Experience:

• Minimum of 2-3 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or leadership position.
• Experience in the hospitality industry is preferred, ideally in a hotel with 100+ guest rooms.

Skills:

• Strong leadership and team management abilities, with experience motivating and mentoring staff.
• Excellent communication and interpersonal skills, with the ability to effectively handle guest inquiries and complaints.
• Strong organizational…