Onboarding Specialist

WHO ARE WE?

Our vision is to transform human behaviour into actionable intelligence.

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.

Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviours, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.

Our innovative technology powers ONE, our proprietary end‑to‑end platform, which enables organizations to turn complex behaviours into clear, data‑driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision‑making, empowering businesses to unlock meaningful engagement at scale.

The result is the world’s largest library of privacy‑first, non‑PII, GDPR‑compliant intent and demographic signals, including ‑free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO‑27001.

To reach an under‑18 audience, our platform, Totally Awesome, is a contextual‑first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi‑channel solutions reach over 600 million monthly users in APAC across apps, sites, You Tube, gaming, and influencers.

The Onboarding Specialist is responsible for delivering a structured, repeatable, and high‑impact onboarding experience that enables customers to quickly understand, activate, and gain value from the SQREEM platform. This role ensures that every customer moves from first login → first insight → first campaign as quickly and effectively as possible.

• Execute High‑Impact Customer Onboarding
• Lead Customers Through a Structured Onboarding Process:
  Platform walkthrough and training, Persona and audience creation, Campaign setup and PMP activation
• Ensure every customer reaches time‑to‑value quickly
• Operationalise the Two‑Phase Onboarding Model
• Deliver Onboarding In Two Key Phases
• Phase 1:
  Intelligence – Train users on audience discovery and persona building; ensure customers understand insights and outputs
• Phase 2:
  Activation – Guide users through campaign setup and PMP deal creation; ensure successful activation within their DSP
• Standardise and Scale Onboarding Workflows – Build repeatable processes including onboarding playbooks, training decks and walkthroughs, recorded tutorials and resources
• Reduce Time to First Campaign
• Own The Metric Of Time from onboarding start → first live campaign
• Identify friction points and continuously improve onboarding experience
• Collaborate with Customer Success – Document account setup and goals, highlight risks or opportunities, align next steps for growth

• Time to first campaign activation
• Onboarding completion rates
• Customer satisfaction during onboarding
• Early‑stage retention (first 60–90 days)
• Reduction in onboarding‑related support requests

• 2–5 years in onboarding, implementation, or programmatic media
• Strong understanding of media workflows (DSPs, PMPs, targeting)
• Excellent communicator and trainer
• Highly organised and process‑driven
• Comfortable working in fast‑paced, high‑growth environments

Onboarding is where perception becomes reality. A strong onboarding experience ensures customers don’t just understand SQREEM—they activate it, trust it, and scale with it.

• Innovation & Agility
• Teamwork & Collaboration
• Data Integrity & Ethics
• Results driven performance
• Human by design

• You are self‑starter, independent, and problem‑solving. You consider yourself a high‑performance personality.
• Understand what it means to deliver excellence.
• Good sense of humour and ability to stay calm under pressure.
• Well‑organised with excellent communication and time management skills.

• Social work environment
• Flexible working arrangements
• Mentorship programmes
• Remote working support across multiple markets
• We are a team of passionate experts. We are not just leading this industry; we are defining it.

We are proud to be an equal opportunity workplace. We review job applications without regard to their race, colour, religion, gender identity, national origin, citizenship, age, and marital status.

Please send us your resume in English to .